Joy Wolf
Pinellas Park,FL
Summary
Dynamic professional with strong organization and time management skills, experienced as a Tax Preparer at Amscot Financial. Proven ability to maintain confidentiality and enhance client satisfaction through accurate tax services. Adept at data entry and delivering exceptional customer service, ensuring a positive experience for all clients.
Overview
15
15
years of professional experience
Work History
Receptionist/Data Entry Clerk
St. Vincent De Paul CARES
07.2015 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Tax Preparer
Amscot Financial
01.2010 - 04.2010
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Education
Bachelor of Arts - Elementary Education
University of South Florida
St. Petersburg, FL04-1989
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist/Data Entry Clerk
St. Vincent De Paul CARES
07.2015 - 02.2025
Tax Preparer
Amscot Financial
01.2010 - 04.2010
Bachelor of Arts - Elementary Education
University of South Florida
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