EmilyAnne McDermott
Philadelphia,PA
Summary
Proven professional, adept in organization and time management, enhanced office efficiency at Frankford Tax Professionals through meticulous data entry and client relations. Excelled in fast-paced environments, demonstrating a service-oriented mindset and exceptional telephone skills, significantly improving client satisfaction and operational workflow.
Overview
4
4
years of professional experience
Work History
Receptionist/Office Data Entry Clerk
Frankford Tax Professionals
Philadelphia, PA
02.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Associate
Michaels Arts and Crafts
Philadelphia, PA
09.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Recpetionist
Allegheny Chiropractors
Philadelphia, PA
01.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Arts - Theater
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office Administration
- Administrative Support
- Schedule Management
- Professional Demeanor
- Service-oriented mindset
Timeline
Sales Associate
Michaels Arts and Crafts
09.2022 - 09.2023
Receptionist/Office Data Entry Clerk
Frankford Tax Professionals
02.2022 - Current
Recpetionist
Allegheny Chiropractors
01.2021 - 01.2022
Bachelor of Arts - Theater
East Stroudsburg University of Pennsylvania