Diana Saleh
Houston
Summary
Adaptable and skilled Technical Support Specialist with over three years of experience in customer service. Known for attention to detail and problem-solving abilities, contributing to enhanced customer experiences and streamlined operations.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Greenwich Pharmacy
Houston
10.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on proper medication usage and potential side effects clearly.
- Maintained organized inventory of pharmaceutical supplies and equipment.
Technical Support Specialist
Worldpay
Houston
01.2022 - 09.2025
- Assisted customers in navigating product features and functionalities.
- Documented troubleshooting steps and solutions in the ticketing system.
- Provided technical assistance to customers through phone, email and chat support.
- Monitored ticketing system to track customer requests and response times.
Assistant
IC Green Construction
Richmond
08.2015 - 12.2021
- Developed detailed estimates of labor costs based on project requirements.
- Maintained detailed records of project timelines, materials used, and labor hours.
- Inspected work sites for quality assurance and adherence to project specifications.
- Streamlined communication between contractors and subcontractors on project statuses.
Education
High School Diploma -
William B. Travis
Richmond, TX06-2016
Skills
- Customer support
- Document preparation
- Office management
- Online research
- Problem solving
- Flexibility and adaptability
- Relationship building
- Quality assurance
Timeline
Pharmacy Technician
Greenwich Pharmacy
10.2025 - Current
Technical Support Specialist
Worldpay
01.2022 - 09.2025
Assistant
IC Green Construction
08.2015 - 12.2021
High School Diploma -
William B. Travis