Diana Salinas
Reseda,CA
Summary
Customer-focused professional with proven communication skills and a commitment to delivering exceptional service. Experienced in fast-paced environments, effectively managing multiple tasks to enhance customer satisfaction. Aiming to leverage diverse skills to contribute to company growth and success.
Overview
3
3
years of professional experience
Work History
Sales Associate
Macy's
Canoga Park, California
08.2025 - Current
- Informed customers about shoe features and care, facilitating informed purchasing decisions.
- Organized and enhanced shoe displays to attract customer interest and improve shopping experience.
- Coordinated special orders and communicated with other stores to fulfill customer requests for desired items.
- Participated in inventory counts to track shoe stock accuracy.
- Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
Sales Associate
Luxottica
Canoga Park, California
02.2025 - 08.2025
- Assisted customers in selecting eyewear, enhancing satisfaction through personalized recommendations.
- Upsold additional items tailored to customer interests, increasing average transaction value.
- Educated customers on product features, benefits, and proper care techniques.
- Managed inventory and organized stock to optimize product display and accessibility.
- Worked with fellow sales team members to achieve group targets.
Hostess/Cashier
Lovi’s Delicatessen
Calabasas, California
02.2025 - 08.2025
- Greeted and seated guests, managed waitlists, and coordinated with servers for efficient table assignments.
- Processed online, in-person, and phone to-go orders efficiently.
- Packed and organized to-go orders, ensuring proper packaging and compliance with food safety standards.
- Recorded customer information in reservation system with precision.
- Reconciled daily transactions and managed cash payments, contributing to accurate financial records.
Customer Service Representative
Castle & Cooke Aviation
Van Nuys, California
02.2024 - 01.2025
- Enhanced customer loyalty by delivering personalized service tailored to individual needs.
- Addressed emails, calls, and in-person inquiries promptly to uphold customer satisfaction.
- Executed cash transactions, credit, and contract payments with precision to enhance customer trust.
- Maintained professionalism in a dynamic environment, contributing to consistent high service standards.
- Utilized VHF radio to communicate effectively with pilots for operational safety.
- Ensured seamless communication among team members through handheld transceivers for operational efficiency.
Rx Sales Associate
Walmart pharmacy
Fort Worth, Texas
10.2022 - 05.2023
- Protected patient privacy by strictly adhering to confidentiality protocol
- Utilized two different computer systems to process prescriptions and manage customer orders
- Conducted daily phone calls to update patients on prescription pickups and refills, enhancing patient communication
- Processed credit card, cash, and phone transactions accurately, ensuring efficient customer service
- Received, stocked, and organized pharmacy merchandise/supplies
- Enforced company policies and procedures to ensure compliance and maintain operational integrity
Education
Bachelor of Science -
AMSC
Glendale08-2028
Skills
- Product knowledge
- Upselling techniques
- Sales strategy
- Customer loyalty
- Effective communication
- Punctuality
Languages
Spanish
Professional
Timeline
Sales Associate
Macy's
08.2025 - Current
Sales Associate
Luxottica
02.2025 - 08.2025
Hostess/Cashier
Lovi’s Delicatessen
02.2025 - 08.2025
Customer Service Representative
Castle & Cooke Aviation
02.2024 - 01.2025
Rx Sales Associate
Walmart pharmacy
10.2022 - 05.2023
Bachelor of Science -
AMSC