Diana Santos
Caldwell,ID
Summary
Seeking a respectable and responsible position at Progressive
Overview
19
19
years of professional experience
Work History
Hospital Food Service Coordinator
Saint Alphonsus Trinity Health
Nampa, ID
11.2016 - Current
- Punctual, reliable, and strong communication skill
- Attention to detail, prioritization skill, and time management
- Motivational and communication skills
- Service orientation
- Active listener and great speaking skills
- Coordination and critical thinking
- Customer and personal service
- Public safety and security
- Administration and management
- Knowledge of preparing nutritious food
- Stress tolerance
- Self-control and dependability.
- Scheduled and coordinated the work of food service staff, ensuring efficient operation.
- Trained new employees in all aspects of food preparation, customer service, and safety standards.
- Monitored compliance with health regulations regarding food handling practices.
- Adhered to sanitation guidelines as established by local health department regulations.
- Ensured that all equipment was properly maintained and serviced on a regular basis.
- Inspected kitchens and dining areas regularly to ensure cleanliness and proper functioning of equipment.
- Provided guidance to kitchen personnel on menu planning, portion control, presentation techniques, recipes, ingredients selection and storage methods.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Coordinated meal delivery systems for clients requiring specialized diets.
- Maintained updated files on nutritional values for each item served.
- Organized weekly team meetings with staff members to discuss performance issues or goals.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Received food orders from individuals and explained offerings.
Credit Maint Specialist-C03 With Credit Operations
Citi
Meridian, ID
08.2021 - 03.2022
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Reviewed credit applications to assess credit worthiness of potential customers.
- Verified accuracy of customer information, including income and employment status.
- Provided recommendations for appropriate credit limits and terms.
- Developed strategies to minimize risk exposure while maximizing revenue opportunities.
- Evaluated customer payment patterns to determine creditworthiness and recommend actions accordingly.
- Monitored customer accounts to ensure compliance with contractual obligations and company policies.
- Assisted in the resolution of disputes between customers and creditors or debt collectors.
- Processed requests for changes in terms or conditions of existing lines of credit.
- Maintained a database of customer information including names, addresses, contact information, account numbers.
- Ensured that all documents are filed accurately according to established procedures.
- Collaborated with credit association and business representatives to exchange valid credit information.
- Collected and organized loan documents before submission to underwriting.
- Presented key information to upper management and executive team for loan recommendations.
- Conducted credit reviews on corporations to assess financial conditions.
- Monitored and maintained compliance with internal controls and government regulations.
- Responded promptly to incoming calls from existing or prospective customers concerning their account status.
- Participated in training sessions focused on improving operational efficiency or developing new skillsets.
- Analyzed and validated credit card applications to ensure compliance with federal regulations.
- Monitored credit card processing systems to identify suspicious activity and investigated discrepancies as needed.
- Researched customer complaints regarding unauthorized use of cards or disputed charges.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered outbound and inbound calls per shift to assist with customer questions and concerns.
- Leveraged LexisNexis and other systems trained by CITI skills to input and compile data gathered from various sources.
- Multitasked with various applications open while answering incoming calls and making outbound calls
Fantasy Land Day
Meridian, ID
11.2008 - 11.2016
- Ensured the safety of each child enrolled in the class whether in the classroom, on the playground
- Accepted and maintain responsibility on a daily basis for the ordered arrangement, appearance, and the cleanliness of the learning environment of the classroom
- Planed and implemented age and developmentally appropriate classroom practices
- Served as a role model for the children in the areas of attitude, speech and actions on a daily basis
- Treated each child with dignity and respect for his/her cultural background
- Encouraged children’s development in the areas of building self-confidence, problem solving, and in taking responsibility for their actions
- Interacted with each child on a daily basis through circle time, centers, snacks, lunchtime
- Also on the Playground, and free plays, etc
- Be consistent, but lovingly enforced classroom discipline plan and reward system
- Maintained current infant/child CPR and first aid certification; Sterilized bottles and prepared formulas
- Responded to children’s first aid needs (inside and on the playground), which included cuts, bruises, blood/bodily fluids
- Observed and responded to children’s needs, emergencies, and/or conflicts that have occur in the classroom, and on the playground
- Changed all of the diapers on a set schedule, and as needed
- Logged every feeding and diaper changing
- Planed and made meals for toddlers that have started eating solids.
Customer Service Associate
Lowe’s Home Improving
Boise, ID
02.2007 - 10.2007
- Give prompt and friendly customer service to Lowe’s customers by actively listening to them, answering their questions about store products, and providing assistance in the sales floor
- Required to have excellent communication skills and willingness to learn about the products in my assigned area, and demonstrate or operate Lowe’s products if asked by the customer
- Operate cash register and process sale, returns, and, special orders
- Kindly resolve issues for a customer
- Keep the work area clean.
Cash Room Clerk
Lowe’s Home Improvement
Charlotte, NC
06.2005 - 02.2007
- Assigned to count all of the cash tills from every register from the previous business day, and getting the tills ready for every register for the next business day with the appropriate amount of cash and change
- Responsible for communicating and documenting any transactions that seem questionable to the store manager
- Witness, record and verify the amounts of cash turned in to me from my associate
- Responsible for verifying cash drops
- Complete multiple forms of documentation and make sure they do so accurately
- Process cash and check deposits and to process bank shipments
- Prepare money orders and replenishment for the ATM, and prepare money to be issued to banks.
Education
Some College (No Degree) -
College Of Western Idaho
Nampa, IDSkills
- Microsoft Office – Word, Excel, Power point, multiple applications
- Medical Terminology
- Bilingual- Spanish and English
- Windows 10
- Licensed CPR and First Aid
- Great Customer Service skills
- Customer Service
- Safe Food Handling
- Food Assembly
- Strong Work Ethic
- Quality Control
- Patient Care
- Fast-Paced Environment
- Positive Attitude
- Multitasking
- Quick Learner
- Team Oriented
- Working Quickly
- Loan Application Processing
- Effective Communication
- Data Analytics
- Credit Decision Making
- Consumer Credit Knowledge
- Best Practices
- Telephone and Email Etiquette
- Operating Procedures
- Customer Records Analysis
- Financial Statement Review
- Customer Acquisition
- Risk Analysis
- Compliance Reviews
- Application Preparation
- Risk Assessment
- Quality Controls
- Document Evaluations
- Customer Relations
- Credit Assessments
- Documentation Management
- Documentation Preparation
- Creditworthiness Determination
- Loan Disbursements
- Relationship Management
- Application Review
- Authorizations Knowledge
- Sales Proficiency
- Investigations
- Performance Improvements
- Credit Evaluations
- Customer Engagement
- Fraud Understanding
- Proficient With NEXISLEXIS
- Proficient With FRAUD/OTP
- Credit Reports
- Research and Due Diligence
References
References are available on request.
Timeline
Credit Maint Specialist-C03 With Credit Operations
Citi
08.2021 - 03.2022
Hospital Food Service Coordinator
Saint Alphonsus Trinity Health
11.2016 - Current
Fantasy Land Day
11.2008 - 11.2016
Customer Service Associate
Lowe’s Home Improving
02.2007 - 10.2007
Cash Room Clerk
Lowe’s Home Improvement
06.2005 - 02.2007
Some College (No Degree) -
College Of Western Idaho
Similar Profiles
Diana BurkhardtDiana Burkhardt
Information Services Director at Trinity Health | Saint Alphonsus Health SystemInformation Services Director at Trinity Health | Saint Alphonsus Health System
Chelsea BrownChelsea Brown
Medical ICU Registered Nurse at Saint Alphonsus Health SystemMedical ICU Registered Nurse at Saint Alphonsus Health System
Christine HolleyChristine Holley
Regional Manager, Patient Relations at Saint Alphonsus Health SystemRegional Manager, Patient Relations at Saint Alphonsus Health System