Diana Shafer
Niles,MI
Summary
Accomplished Certified Medical Assistant with a proven track record at Corewell Health, enhancing patient experiences through compassionate care and efficient diagnostic test execution. Skilled in HIPAA compliance and patient education, I significantly contributed to improved treatment outcomes and educated patients on preventative measures, reducing future health risks. Expert in medical terminology and adept at fostering positive patient interactions.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
Corewell Health
05.2024 - Current
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Certified Medical Assistant
Corewell Health
08.2017 - 05.2024
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
GED -
Lakeshore
06-1989
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Patient assessments
- Inventory and supply management
- Inventory management
- Medical records management
- Basic life support
- Verbal and written communication
- Patient education
- Safety compliance
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
Timeline
Certified Medical Assistant
Corewell Health
05.2024 - Current
Certified Medical Assistant
Corewell Health
08.2017 - 05.2024
GED -
Lakeshore
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