Diana Smith
Medford,New Jersey
Summary
Results-driven professional skilled in order management and team collaboration. Strengthened dealer satisfaction by efficiently resolving inquiries and complex issues. Developed strong relationships and trained personnel to enhance operational efficiency. Committed to driving success through effective communication and problem-solving.
Overview
27
27
years of professional experience
Work History
Senior Customer Service Representative
TeknionLLC
Mt Laurel , New Jersey
10.2008 - Current
- Addressed dealer inquiries regarding orders and concerns promptly to enhance satisfaction.
- Managed order delays, communicated promptly with dealers to maintain satisfaction.
- Responded swiftly to manufacturing facilities, preventing production delays on critical orders.
- Provided guidance to dealers on shipping inquiries to facilitate smoother operations.
- Resolved challenging situations professionally, leveraging internal resources for conflict resolution.
- Cultivated strong relationships with peers and management to foster collaboration.
- Trained new dealership personnel, enhancing operational efficiency through effective onboarding.
- Contributed to system implementation by offering feedback from test dealers and colleagues.
Technical Support Representative
TeknionLLC
Mt Laurel, New Jersey
06.1999 - 02.2002
- Resolved installation issues with electricians and installers, strengthening customer relationships and ensuring project success.
- Collaborated with designers and dealers to meet specific project requirements, ensuring client needs were addressed.
- Created tailored specials for large-scale projects, enhancing client satisfaction.
- Facilitated training sessions at Teknion's Roy and Breton facility, improving team competency and knowledge sharing.
- Managed licensing fees for seating sales across specific states, ensuring compliance.
Education
Philadelphia, PA - Interior Design
American Institute of Design
Philadelphia, PA07-1990
Blackwood, NJ - Auto Cad Training
Camden County College
Blackwood, NJSkills
- Order management
- Shipping coordination
- Customer relations
- Problem resolution
- Attention to detail
- Multi-tasking
- Dependability and reliability
- Team collaboration
- Communication proficiency
Timeline
Senior Customer Service Representative
TeknionLLC
10.2008 - Current
Technical Support Representative
TeknionLLC
06.1999 - 02.2002
Philadelphia, PA - Interior Design
American Institute of Design
Blackwood, NJ - Auto Cad Training
Camden County College