DIANA STERLING

I currently lead an onsite team of five members at Paragon at Old Town - 163 units with 4 retail spaces in Monrovia, CA. This team consisted of a new leasing agent with no property management experience, training, assisting the team to operate at their full potential; including leasing, customer service, communication, and maintenance to ensure high occupancy. I oversee retail components and ensure CAM reconciliation is billed correctly every year.

• Effectively leading my team to exceed operational goals. We have exceeded rental income and operating expenses. Achieved by conducting weekly check ins, creating leasing goals and target benchmarks to stay over the submarket occupancy percentage.
• Manage all day-to-day activities involving residents, vendors, and property management operations, while building customer relationships.
• Maintain a budgeted occupancy and keep up with market analysis to assist in property performance.
• Set weekly goals with maintenance team, how we can effectively improve our clients experience, complete in-house turns, and projects. Effectively manage expenses by completing projects in house as a team; mulch install, landscape upgrades, hallway painting, furniture re-staining to name a few. Resulting in operating expenses under budget by 4.6% year over year.
• Decreased turnover expenses.
• Coding invoices and entering in our accounting system for payment.
• Average collections year to date reflect 99.64%.
• Developed and managed annual property budget and met both monthly and yearly budgeted expenses. Increasing Net Operating Income by 9.3% end of 2023.
• Integral in completing major capital projects by obtaining bids in accordance to budget.

• As an Executive Assistant, I managed calendars, scheduling meetings, and coordinating travel arrangements for the owner/broker of a real estate office
• I prepared and edited correspondence, reports, presentations, and other documents to organize meetings and onboard new agents
• I also assisted owners with creating systems and procedures for their own rental properties and investing assets.

As Community Manager at Levante Apartment Homes, a 136 unit lease up community in North Fontana, I was responsible for hiring and training and leading a team of five members to successfully stabilize the community at occupancy within the first four months of opening. Exceeding absorption schedule. Creatively launched marketing programs and initiatives forging businesses to participate, partner and created more social media exposure.

• Maintain a budgeted occupancy and keep up with market analysis to assist in property performance. Staying current with market conditions and trends, and providing owners weekly updates.
• Recruited, hired, and trained team members.
• Incorporated price management software and additional revenue growth.
• Engaged vendors for partnership to add value to our community.
• Established and maintained current budget with minimal expense overages. Wrote owners reports weekly for leasing activities, monthly based on findings from financial statements. Reviewing monthly prelims and variance reports.
• Created office and maintenance equipment inventory log.
• Review site plans and inspect vacant units for final city approval and release of occupancy.
• Coordinated monthly resident and marketing events, collaborated on grand opening. This initiated a resident retention program with regular follow up and inquiring on customer service satisfaction.

As Community Manager at La Verne Village Luxury Apartments, I lead a team of four members. Recruited, hired and trained team members in the office with little to no property management experience. La Verne Village consisted of 172 units with mix retail a total of 8 retail stores.

• Maintain a budgeted occupancy and keep up with market analysis to assist in property performance, by staying current with market conditions and trends.
• Recruited, hired, and trained team members.
• Managed client/owner relationship by meeting with owners and regional conducting property inspections, providing updates and information on property’s performance.
• Prepared and approved lease renewal notices keeping 3-6% rental increase based on budget.
• La Verne Village had a bond income component that requires yearly recertification. I was responsible for collecting all income and re-certification of each household to get final approval from the city.
• Maintain a 95% or higher occupancy rate, while maintaining general knowledge of the market conditions, competition and lease rates.
• Respond to complaints, concerns and questions in a timely manner. Using this approach to also inquire about customer service satisfaction.
• Coordinate and complete annual unit inspections and provide corporate office proper reporting.

• As a Community Director for Avante & Encore in Ontario, CA, I led an onsite team of ten members.
• I was responsible for managing day-to-day activities, maintaining budgeted occupancy, and engaging vendors for partnership to add value to the community.

• As an Assistant Manager for Artisan at Main Street Metro, I was promoted to Community Manager.
• I oversaw a total of 404 units, with an onsite team of nine members
• I assisted in the sale of both Artisan and Vista Pointe Apartments.
• Vista Pointe total 216 units in Covina, CA.

• As an Assistant Manager and Leasing Consultant for various properties, I gained experience in managing day-to-day operations, maintaining occupancy rates, and providing excellent customer service.
• Lasselle Place 304 units in Moreno Valley, CA.
• Barrington Place 420 units in Rancho Cucamonga, CA.
• Camino Real 272 units in Rancho Cucamonga, CA.
• Woodlands 150 unit with condo conversion property sold, in Ontario, CA.
• Emerald Ridge 300 units in Hacienda Heights, CA.