Gavin Hinson
Seattle,United States
Summary
Seasoned sales and customer service with 7 years of experience dedicated to providing the highest quality service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Excellent reputation for solving problems and improving customer satisfaction. Articulate, energetic, and result-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Sequoia Equities, Inc.
07 2023 - Current
- The Mill At First Hill: Two 14-story high-rise apartment buildings with 348 units and 425 residents.
- Achieved and upheld lease and property objectives.
- Greeted clients, conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to inquiries such as calls, messages, and emails within Anyone Home and Yardi.
- Verified tenant incomes, background checks, rental history, and credit before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Monitored effective lease renewal programs to maintain high occupancy rates.
- Created weekly market anylasis that reports competitors rates and availability.
Jeweler Sales Consultant
Western Stone & Metal
08 2020 - 06 2022
- Sold more than $1.5 million in fine jewelry annually.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Utilized skills to help other sales associates to close sales.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Senior Customer Service Representative
Western Stone & Metal
07.2018 - 08.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
High School Diploma -
Meadowdale High School
Lynnwood, WA06.2015
Skills
- Administrative Support
- Multitasking and Prioritization
- Schedule Management
- Guest Relations
- Patient and Empathetic
- Microsoft Office Suite
Timeline
Senior Customer Service Representative
Western Stone & Metal
07.2018 - 08.2020
Leasing Consultant
Sequoia Equities, Inc.
07 2023 - Current
Jeweler Sales Consultant
Western Stone & Metal
08 2020 - 06 2022
High School Diploma -
Meadowdale High School
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