Diana Valdez
Pelham,AL
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
8
8
years of professional experience
Work History
Property Manager
Monzallc
Montevallo, AL
06.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained sufficient number of units market-ready for lease.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Shipping Coordinator
Steris Instrument Management Services
05.2021 - 06.2022
- Unpacked, identified, examined and sorted incoming medical instruments, components and miscellaneous items
- Compared identifying information of incoming instruments to verify Sales/Purchase Orders, invoices, packing lists and/or other records
- Maintained inventory of disinfection shipping materials and supplies
- Performed disinfection process for medical instruments, component...
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Used Oracle to produce invoices and estimates.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
Customer Service Representative
Bed Bath & Beyond Inc
07.2017 - 09.2021
- Answered 25+ inbound calls per day and directed to designated individuals or departments
- Consulted with customers to determine best methods to resolve service and billing issues
- Documented conversations with customers to track requests, problems and solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings.
Secretarial Assistant
Vision Remodeling
01.2017 - 10.2019
- Received and routed incoming calls and correspondence to promote timely communication
- Eliminated financial discrepancies by tracking hours and customer billing,
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Managed new files and retrieval requests quickly
Life Insurance Agent
Liberty National Life Insurance Company
06.2016 - 12.2017
- Provided leadership and training for new agents regarding industry best practices and company policies
- Communicated with clients to understand needs and identify best policies for each case
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Sold life insurance policies via telephone and assisted other agents with underwriting
- Drove client retention by increasing savings opportunities and identifying premium discounts.
Education
Associate of Science - Criminal Justice
Jefferson State Community College
Birmingham, AL12.2022
Skills
- Credit card payment processing
- Report creation
- Office equipment proficiency
- Shipping & receiving
- Microsoft Office
- Construction Project Oversight
- Complaints Investigation
- Tenant Screening
- Eviction Procedures
- Rent collection
- Entrepreneurial
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Monzallc
06.2022 - Current
Shipping Coordinator
Steris Instrument Management Services
05.2021 - 06.2022
Customer Service Representative
Bed Bath & Beyond Inc
07.2017 - 09.2021
Secretarial Assistant
Vision Remodeling
01.2017 - 10.2019
Life Insurance Agent
Liberty National Life Insurance Company
06.2016 - 12.2017
Associate of Science - Criminal Justice
Jefferson State Community College