Diana Vargas
Highland,Ca
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
San Bernardino Eye Specialist
San Bernardino, CA
06.2025 - Current
- Coordinated scheduling of appointments, optimizing patient flow and service delivery.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Maintained accurate patient records within optical management systems.
- Processed orders for eyeglasses and contact lenses efficiently.
- Educated patients on proper eyewear care and maintenance practices.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorization for glasses.
Cashier Team Lead
Jack in The Box
Highland
06.2022 - Current
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers and exceeded productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Warehouse Team Lead
Amazon
San Bernardino
05.2021 - 06.2022
- Monitor and coach team on route tasks critical to day-to-day operations.
- Supervised teams of 20+ employees, delivering mentoring, continuous training and guidance in job challenges.
- Issued supplies, materials and products to team members based on information from requisitions.
Opening Cashier
Super Gas Smart
03.2019 - 11.2020
- Maintain a cash drawer, secure all funds in safes, and perform cashier reconciliation at each end if the shift to ensure accurate management of sales.
- Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, and pumps.
- Work professionally with vendors and contractors.
- Stock goods and continuously ensure shelves are full of product to sustain customer demands and satisfaction.
Education
No Degree - Psychology
California State University, San Bernardino
San Bernardino, CACertificate - Phlebotomy
Phlebotomy Training Specialist
San Bernardino, CA02-2025
Skills
- Customer Service
- Problem-solving
- Appointment Management
- Bilingual (English & Spanish)
- Telephone skills
- Customer/Client relations
- Organization skills
- Service-oriented mindset
Certification
Certified Phlebotomist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
San Bernardino Eye Specialist
06.2025 - Current
Cashier Team Lead
Jack in The Box
06.2022 - Current
Warehouse Team Lead
Amazon
05.2021 - 06.2022
Opening Cashier
Super Gas Smart
03.2019 - 11.2020
No Degree - Psychology
California State University, San Bernardino
Certificate - Phlebotomy
Phlebotomy Training Specialist