Diana Vargas-Hernandez
Beloit,WI
Summary
Professional with experience in managing accounts receivable processes. Proficient in invoice processing, payment tracking, and resolving discrepancies. Strong focus on team collaboration and achieving financial goals. Reliable and adaptable to changing business needs. Skilled in using accounting software and maintaining effective communication. Bilingual fluency in Spanish.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Specialist
ABC Supply
Beloit, WI
05.2024 - Current
- Managed invoicing processes to ensure timely payments and reduce outstanding balances.
- Reconciled customer accounts to identify discrepancies and resolve billing issues efficiently.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Utilized Microsoft Excel, OnBase and Agility software to manage invoices and payments.
Account Resolution Specialist
State Collections
Beloit, WI
05.2019 - Current
- Learned and followed all organizational policies and procedures.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently to complete all tasks within deadlines.
- Developed and maintained positive relationships with customers by offering solutions and resolving complaints.
Customer Service Representative
Zoro
Janesville, WI
07.2017 - 11.2018
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service
US Cellular Wireless
Beloit, WI
01.2017 - 07.2017
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Member Service Representative
Ebates
Beloit, WI
09.2016 - 01.2017
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns via email.
- Maintained high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Self-motivated, with strong sense of personal responsibility to ensure daily emails were met.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Account Resolution Specialist
State Collections
Beloit, WI
03.2015 - 09.2016
- Entered patient demographic and insurance data into electronic medical record system.
- Maintained accurate records of customer interactions, ensuring proper documentation within company's database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries.
Bank Teller
First National Bank
Beloit, WI
06.2012 - 08.2013
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries and service requests, enhancing overall satisfaction.
- Educated clients on bank products and services, increasing engagement and usage.
- Maintained cash drawer integrity through meticulous balancing procedures at shift end.
Education
High School Diploma -
Beloit Memorial High School
Beloit, WI06-2011
Skills
- Proficiency in Excel
- Organizational Skills
- Communication Skills
- Detail Oriented
- Ability to multi-task
- Time Management
- Cash application
- Critical thinking
- Attention to detail
- Precision and accuracy
Timeline
Accounts Receivable Specialist
ABC Supply
05.2024 - Current
Account Resolution Specialist
State Collections
05.2019 - Current
Customer Service Representative
Zoro
07.2017 - 11.2018
Customer Service
US Cellular Wireless
01.2017 - 07.2017
Member Service Representative
Ebates
09.2016 - 01.2017
Account Resolution Specialist
State Collections
03.2015 - 09.2016
Bank Teller
First National Bank
06.2012 - 08.2013
High School Diploma -
Beloit Memorial High School