Diana Vargas Corona
The Bronx,NY
Summary
Dynamic customer service professional with proven expertise at PLS Check Cashing, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and data entry, I successfully coached new hires and contributed to sales growth through effective upselling. Committed to delivering exceptional service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Costumer Service Representative
PLS Check Cashing
New York, NY
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier
Food Universe
The Bronx, NY
04.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Host
Max Brenner Chocolate Bar
New York, NY
03.2021 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Medical Assistant - CMMA
Stepful
OnlineHighschool - School
Bronx Preparatory Charter School
3872 3rd Avenue06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Payment processing
- Team development
- Data collection
- Staff training
Languages
English
Professional Working
Spanish
Full Professional
Korean
Elementary
Timeline
Costumer Service Representative
PLS Check Cashing
12.2023 - Current
Cashier
Food Universe
04.2022 - 12.2023
Host
Max Brenner Chocolate Bar
03.2021 - 10.2022
Medical Assistant - CMMA
Stepful
Highschool - School
Bronx Preparatory Charter School