Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Villegas

61292 Potato Chip Road,MO

Summary

Dynamic and results-driven professional with extensive experience at Red Lobster, excelling in customer service and staff management. Proven track record in upselling and training, enhancing team performance and customer satisfaction. Highly reliable with strong inventory management skills, fostering a positive work environment and driving sales growth through effective leadership.

Overview

19
19
years of professional experience

Work History

Lead Bartender

Red Lobster
01.2021 - 07.2025
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server/bartender/ Manager

BJ’s Brewhouse Doral
10.2012 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Supervising Manager

Ripley's Believe It or Not in Hollywood
02.2006 - 01.2007
  • Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
  • Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
  • Enhanced employee productivity through regular performance evaluations and tailored training programs.
  • Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
  • Implemented robust quality control measures to maintain high standards of service delivery consistently.
  • Exceeded sales targets while maintaining strong relationships with existing clients through exceptional account management practices.
  • Established a positive work environment with effective leadership, clear expectations, and open communication.
  • Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
  • Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
  • Drove process improvements that resulted in increased efficiency, effectiveness, or overall performance of the team or department.

Education

Graduated -

Sunset Senior High School
Miami, FL
06.2003

Skills

  • Customer service
  • Suggestive selling
  • Staff management
  • Inventory
  • Customer service expertise
  • Outgoing personality
  • Team training and development
  • Highly reliable

Timeline

Lead Bartender

Red Lobster
01.2021 - 07.2025

Server/bartender/ Manager

BJ’s Brewhouse Doral
10.2012 - 10.2020

Supervising Manager

Ripley's Believe It or Not in Hollywood
02.2006 - 01.2007

Graduated -

Sunset Senior High School

Similar Profiles

CREATE PROFILE
Diana Villegas