Diana Walker
Virginia Beach,VA
Summary
Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Dynamic Sales Lead with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Lead position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Sales Lead
Soma
10.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Developed and maintained knowledge of current sales and promotions.
- Participated in store meetings and product training sessions to understand and sell items.
Associate
White House Black Market
12.2021 - 09.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server
Cantina Laredo
04.2021 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Education
GED -
Miami Killian Senior High School
Miami, FL01.2021
Skills
- Support Oversight
- POS Transactions
- Customer Implementation
- Cash Register Systems
- Floor Operations
- Building Customized Solutions
- Effective Selling Techniques
- Promote Products
- Team Contribution
- Inventory Control Procedures
- Persuasive Selling
- POS Inventory System Operation
- Spanish Interpreting
- Credit and Debt Card Processing
- Serve Customers
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead
Soma
10.2022 - Current
Associate
White House Black Market
12.2021 - 09.2022
Server
Cantina Laredo
04.2021 - 11.2021
GED -
Miami Killian Senior High School