Dana Ohm
Chicago,IL
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Alice And Oliva
09.2022 - Current
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Checked store merchandise regularly for proper display and replenishment.
Manager & Stylist
LBR Bridal
09.2021 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales and Service Coordinator
Vera Wang Bridal
09.2019 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
Social Media Manager
Simply Luxe Bridal Boutique
03.2017 - 08.2019
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Cultivated strong corporate image and identity with clear branding.
Education
Bachelor of Science - Family And Consumer Sciences
Western Illinois University
Macomb, IL05.2016
Skills
- Procurement and Sales
- Support Oversight
- Tracking Sales Metrics
- Floor Oversight
- Store Merchandising
- Serve Customer Needs
Timeline
Sales Supervisor
Alice And Oliva
09.2022 - Current
Manager & Stylist
LBR Bridal
09.2021 - 09.2022
Sales and Service Coordinator
Vera Wang Bridal
09.2019 - 08.2021
Social Media Manager
Simply Luxe Bridal Boutique
03.2017 - 08.2019
Bachelor of Science - Family And Consumer Sciences
Western Illinois University
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