Diana Williams
Jersey City,NJ
Summary
Demonstrates expertise in compliance, documentation review, and collaboration with HR and finance teams. Recognized for maintaining confidentiality, resolving discrepancies quickly, and upholding strict regulatory standards. Detail-oriented Administrative Manager skilled in payroll processing, documentation review, and auditing. Committed to enhancing operational efficiency while ensuring compliance with regulations and confidentiality standards.
Overview
9
9
years of professional experience
Work History
Administrative Manager
The Personal Touch
Port Orchard, WA
10.2017 - Current
- Process payroll for Self-Hired Staff, ensuring accuracy, timeliness, and compliance with program guidelines and regulations
- Review and validate timesheets, service documentation, and shift entries for completeness and accuracy
- Collaborate with HR, Finance, and program teams to ensure all required employee documentation is current before payroll processing
- Investigate and resolve payroll discrepancies, ensuring timely follow-up with all stakeholders
- Respond to employee inquiries regarding pay, deductions, tax forms, and payment status
- Support year-end payroll activities, including W-2 and 1099 assistance
- Maintain strict confidentiality of payroll and personal information
- Monitor and manage overtime usage to align with budget and staffing requirements
- Conduct audits within payroll systems to ensure compliance with regulatory and agency standards
- Assist with internal and external audits, addressing and correcting compliance issues
- Work with individuals supported, families, and support teams to resolve payroll and documentation concerns
- Escalate complex payroll or compliance issues to leadership when necessary
- Support incident reporting in alignment with agency procedures
- Advocate for individuals supported by ensuring accurate service delivery and access to resources
- Streamlined administrative processes to enhance operational efficiency and service delivery.
- Managed scheduling and coordination of office activities, ensuring optimal resource utilization.
Irop Cordinator
Delta Air Lines, Inc
Seattle, WA
01.2023 - 01.2025
- Coordinated daily operations ensuring compliance with safety regulations and company policies.
- Streamlined communication between departments, enhancing collaboration and project efficiency.
- Managed scheduling and logistics for crew assignments, optimizing resource allocation.
- Implemented process improvements that reduced operational delays and enhanced service delivery.
Education
High School Diploma -
Redlands East Valley High School
Redlands, CASkills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Payroll Processing & Data Accuracy
- Compliance (Medicaid Guidelines)
- Documentation Review & Auditing
- Payroll Systems
- Problem Solving & Discrepancy Resolution
- Confidentiality & Data Protection
- Cross-Functional Collaboration
- Customer Service & Communication
- Time Management & Organization
Timeline
Irop Cordinator
Delta Air Lines, Inc
01.2023 - 01.2025
Administrative Manager
The Personal Touch
10.2017 - Current
High School Diploma -
Redlands East Valley High School