Diana Workman
Lubbock,TX
Summary
Human Resource Assistant offering the ability to problem solve, provide professional customer service and good listening skills.
Overview
11
11
years of professional experience
Work History
Guardianship Specialist
Texas Department Of Human Services
06.2023 - 05.2024
- Followed company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent monthly visits to make sure each individual was being well served, cared for and received attentive services.
- Interpreted individuals needs and advocated on their behalf to make sure their needs were being met.
- Team player with my co-workers and worked with various agencies to make sure individuals received quality services.
Program Specialist
Texas Department Of Human Services
09.2022 - 06.2023
- Traveled to various agencies in Texas to conduct annual surveys as a team member. The surveys were to make sure services were being delivered in a timely manner and serving individuals with intellectual disabilities.
- Worked as a team member and documented positive and negative findings while conducting a survey.
- Conducted Priority 1 surveys to follow up on serious injuries, deaths and allegations of neglect, abuse and exploitation.
- Followed policies, reviewed paperwork and completed documentation for services delivered.
Human Services Specialist
Comprehensive Rehabilitation Services
07.2020 - 11.2022
- Worked directly with a Social Worker along with Supervisor developing plans.
- Each month completed authorizations for the individuals on my caseload for various therapies and rehabilitation programs.
- Filed documents for each individual that received services.
- Tracked the time that the individuals received treatment and made sure that they did not go beyond amount that they were approved for.
- Submitted documentation for minor home modifications and adaptive aids for the individuals.
- Paid the invoices for services rendered such as therapies, rehabilitation facilities.
- Participated as a team member making sure that needs of the individuals were being met.
Qualified Intellectual Disability Professional
Lubbock State Supported Living Center
07.2019 - 07.2021
- Completed monthly reviews on each individual on my caseload.
- Completed Personal Strengths Inventories on each individual on my caseload.
- Monitored services making sure needs were being met.
- Contacted family members keeping them informed of changes, injuries and the well being of their loved ones.
- Worked as a team members with various disciplines making sure the individual's physical and mental needs were being me and assessed.
- Attended Annual Individual Support Plan (ISP) meetings along with the Prep meeting for the ISP.
- Completed addendums for various needs and changes.
- Conducted meetings updating the team on how the individuals were doing, discussed concerns, changes and were would agree on additional needs and services.
- Shopped for the individuals as the need arose.
Qualified Intellectual Disability Professional
Abilene State Supported Living Center
03.2013 - 06.2019
- Completed monthly reviews for each individual on my caseload.
- Completed Personal Strength Inventories on each individual on my caseload.
- Attended meetings for Annual Individual Support Plans and Pre ISP meetings
- Conducted weekly meetings to discuss needs, changes. injuries and medical issues of the individuals on the home.
- Worked as a team player with the various disciplines on campus.
- Monitored services and completed addendums for changes as needed.
Education
No Degree - Medical
South Plains College
Levelland, TXBachelor of Social Work - Social Work
Lubbock Christian University
Lubbock, TX08.1996
Skills
- Client Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Guardianship Specialist
Texas Department Of Human Services
06.2023 - 05.2024
Program Specialist
Texas Department Of Human Services
09.2022 - 06.2023
Human Services Specialist
Comprehensive Rehabilitation Services
07.2020 - 11.2022
Qualified Intellectual Disability Professional
Lubbock State Supported Living Center
07.2019 - 07.2021
Qualified Intellectual Disability Professional
Abilene State Supported Living Center
03.2013 - 06.2019
No Degree - Medical
South Plains College
Bachelor of Social Work - Social Work
Lubbock Christian University