Diana Young
Spring Hill,FL
Summary
Dedicated professional known for exceptional customer service and effective collaboration. Experienced in managing food and beverage orders, training staff, and maintaining high standards of cleanliness. Poised to leverage expertise in enhancing guest experiences and operational efficiency.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Server
Jimmy's Fish House
Clearwater Beach, FL
01.2012 - Current
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Trained new staff on restaurant protocols and service standards to maintain quality.
- Implemented suggestive selling techniques, increasing overall sales volume.
- Resolved customer complaints promptly, fostering positive dining experiences.
Server, Seasonal Work
Wilderness Express
Anchorage, AK
05.2026 - 09.2026
- Provided exceptional customer service in fast-paced dining environment on a moving train
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Adapted to changes in menu offerings and daily specials with ease.
Cleaning Business Owner
Self Employed
Gatlinburg, TN
12.2010 - 11.2012
- Built and maintained strong client relationships to drive repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Cleaned mountain cabin rentals for guest arrivals including maintaining hot tubs
Outdoor Resource Teacher
Eckerd Youth Alternatives, Inc.
Floral City, FL
09.2006 - 10.2010
- Developed individualized education plans to meet diverse student needs.
- Implemented behavioral management strategies to enhance classroom environments.
- Collaborated with multidisciplinary teams to address student challenges effectively.
- Established strong relationships with students, fostering a supportive learning atmosphere.
Education
Bachelor of Arts - Special Education
University of South Florida
Tampa, FL10-1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Food Handler
Timeline
Server, Seasonal Work
Wilderness Express
05.2026 - 09.2026
Server
Jimmy's Fish House
01.2012 - Current
Cleaning Business Owner
Self Employed
12.2010 - 11.2012
Outdoor Resource Teacher
Eckerd Youth Alternatives, Inc.
09.2006 - 10.2010
Bachelor of Arts - Special Education
University of South Florida