Diana Zuniga
San Antonio,TX
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Always a team player and always willing to learn new skills.
Overview
1
1
year of professional experience
Work History
Receptionist
San Pedro Manor
San Antonio, TX
11.2024 - Current
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments.
- Greeted customers, residents, and their family members, answered general questions, and directed them to appropriate locations.
- Given tours of facilities.
- Spanish-speaking and assisting in translating.
Activities Assistant
Stone Oak Care Center
San Antonio, TX
12.2023 - 10.2024
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Organized special trips for residents and accompanied groups throughout each excursion.
- Supervised and coordinated work activities of personnel.
- Documented progress notes regarding participant's involvement in recreational programming.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Organized and implemented activities to meet the individual needs of each resident.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Assisted with transportation arrangements for offsite activities when required.
- Provided emotional support to both clients and family members during difficult times.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
Education
High School Diploma -
Luther Burbank High School
San Antonio, TX05-1996
Skills
- Scheduling
- Bookkeeping
- Project coordination
- Scheduling appointments
- Organization skills
- Customer/Client relations
- Greeting and seating clients
- Mail distribution
- Telephone skills
- Multi-line phone system operation
- Phone etiquette
- Data entry
- Multi-line telephone systems
- Time management
- Information protection
- Mail handling
- Security
- Multitasking and prioritization
- Reception desk management
- Calm demeanor
Timeline
Receptionist
San Pedro Manor
11.2024 - Current
Activities Assistant
Stone Oak Care Center
12.2023 - 10.2024
High School Diploma -
Luther Burbank High School
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