Dianah Aiko
Arlington,Texas
Summary
Dynamic customer service professional skilled in gathering feedback and implementing improvements. Known for strong communication and problem-solving abilities, ensuring effective complaint resolution and customer engagement.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hygina Healthcare
06.2023 - 10.2025
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Pro-pipe Company
05.2021 - 05.2023
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints through active listening and problem-solving skills.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Conducted follow-ups with customers to ensure satisfaction with services rendered.
- Implemented feedback systems to gather insights for service improvement initiatives.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Computer Information System A.S - Information Technology
TCC Southeast Campus
Arlington, TX05.2021
Skills
- Microsoft office expertise
- zendex
- freshdesk
- outlook
- salesforce
- Call center procedures
- Data entry
- Data collection
- Live chat support
- Account updating
- Call management
- Empathy
- Patience
- Adaptive team player
- Problem-solving
- Active listening
- Dispute resolution
Languages
English
Timeline
Customer Service Representative
Hygina Healthcare
06.2023 - 10.2025
Customer Service Representative
Pro-pipe Company
05.2021 - 05.2023
Computer Information System A.S - Information Technology
TCC Southeast Campus