Diana K Gutierrez
Cabazon,CA
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks, Barista
Cabazon, CA
01.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
Barista
Starbucks, Barista
Cabazon, CA
10.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained a clean and organized workspace for optimal productivity and safety.
Cashier
World's Biggest Dinosaurs
Cabazon
10.2020 - 07.2021
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
Ice Cream Server
Sweetosaur
Cabazon
10.2020 - 07.2021
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Education
Bachelor of Science in Design - Graphic Design
Arizona State University
Tempe, AZ06-2027
High School Diploma -
Banning High School
Banning, CA06-2020
Skills
- Leadership experience
- POS System Operation
- Food Preparation
- Cleanliness standards
- Barista mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista Trainer
Starbucks, Barista
01.2022 - Current
Barista
Starbucks, Barista
10.2021 - Current
Cashier
World's Biggest Dinosaurs
10.2020 - 07.2021
Ice Cream Server
Sweetosaur
10.2020 - 07.2021
Bachelor of Science in Design - Graphic Design
Arizona State University
High School Diploma -
Banning High School