Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Diana Alvarez

Gulfport,MS

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

McDonald's
Gulfport
03.2018 - 04.2023
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Education

Diploma - EKG Technician

Coastal Medical Training Institute
Gulfport
12-2024

High School Diploma -

Harrison Central High School
Gulfport
05-2020

Skills

  • Product and service sales
  • Faster learning
  • EKG (Beginner)
  • Stress Tests (Beginner)
  • Holter Monitoring (Beginner)
  • Cash Handling
  • Team Leadership

Languages

Spanish
Native/ Bilingual

Certification

  • CPR
  • BLS

Timeline

Assistant Manager

McDonald's
03.2018 - 04.2023

Diploma - EKG Technician

Coastal Medical Training Institute

High School Diploma -

Harrison Central High School
Diana Alvarez