DIANA YARENY MAGDALENO-LEAL
Detroit,MI
Summary
Bilingual (English/Spanish) financial services professional with 5+ years of experience in banking, lending, and business operations. Skilled in personal and business account openings, consumer loans, and guiding members through the lending process with accuracy and care. Co-owner of a wholesale bakery, adding expertise in financial management, customer relationships, and small business operations. Seeking to leverage strong lending knowledge and a member-focused approach to deliver exceptional service, ensure compliance, and support organizational growth.
Overview
10
10
years of professional experience
4043
4043
years of post-secondary education
Work History
Member Service Representative
Alliance Catholic Credit Union
Dearborn, MI
10.2024 - Current
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services.
- Resolved member issues through effective communication and problem-solving.
- Open personal and business accounts, ensuring compliance with eligibility and documentation requirements.
- Process and originate personal loans, auto loans, and other consumer lending products, matching members with the best loan options.
- Assist members with loan applications, documentation, and funding steps, ensuring accuracy and timeliness.
- Deliver personalized financial support by assessing needs, recommending products, and cross-selling services.
- Provide bilingual service in English and Spanish to serve a diverse membership base.
Bilingual Mortgage Specialist
First National Bank of America
Lansing, Michigan
10.2022 - 10.2024
- Evaluated borrowers to determine eligibility for mortgage programs, ensuring alignment with company criteria.
- Developed tailored action plans for potential homeowners who didn’t initially qualify, guiding them toward future approval.
- Handled inbound calls from all 50 states, contributing to the team’s achievement of a monthly goal of 90% or higher call completion.
- Communicated fluently in both Spanish and English, effectively serving a diverse client base.
- Proactively scheduled follow-up calls to keep borrowers informed about relevant programs and updates.
- Collaborated with clients to gather necessary financial documentation for mortgage processing.
- Educated customers on various mortgage options and terms available at the bank.
Server
Comfort Inn & Suites & Conference Center
Mount Pleasant, MI
11.2021 - 10.2022
- Maintained a safe working environment by adhering to all established work practices and accurately following banquet event orders.
- Thrived in a high-pressure environment as part of a team, consistently ensuring customer satisfaction.
- Expertly prepared tables for events, including setting up linens, silverware, and glassware to meet high standards.
Shift Manager
McDonald's
Dearborn, MI
05.2016 - 04.2022
- Boosted staff retention and reduced onboarding time by organizing weekly meetings, providing constructive feedback, and implementing a buddy program for new employees.
- Contributed to a 4.8/5 Google rating by training counter and food prep teams to efficiently fulfill orders, ensuring adherence to company standards of quality, friendliness, and cleanliness.
- Streamlined operational efficiency by developing and standardizing procedures, resulting in smoother daily operations and improved team collaboration.
Server
The Lincoln Manor Banquet Hall
Lincoln Park, MI
05.2019 - 10.2019
- Served food and beverages to patrons, including preparing and delivering specialty dishes directly to tables as needed.
- Ensured customer satisfaction by regularly checking with guests during their meals and promptly addressing any issues or concerns.
- Assisted in maintaining a welcoming atmosphere by providing attentive service, fostering positive interactions with patrons, and contributing to a friendly dining environment.
Internship (Tax department)
DTE Energy
Detroit, MI
10.2016 - 06.2018
- Performed large-format map scanning and filing to ensure accurate documentation and easy retrieval.
- Provided phone-based customer service, addressing inquiries and resolving issues with professionalism.
- Executed tasks in Excel, including labeling and inventory management, to maintain organized records.
- Supported office efficiency by handling various administrative duties, contributing to smooth daily operations.
Intern
Detroit Cristo Rey HS Corporate Work Study
Detroit, MI
06.2016 - 08.2016
- Organized documents and developed lesson plans and activity books for Freshmen Orientation to ensure a well-structured program.
- Presented on Work Etiquette and created Excel spreadsheets to support and enhance the orientation experience.
Internship
Fifth Third Bank
Southfield, MI
08.2015 - 06.2016
- Organized and marketed office supplies online for sale to other companies, improving inventory turnover.
- Managed inventory by tracking and recording stock levels to ensure accurate and efficient supply management.
Education
Central Michigan University
Mount Pleasant, MIDetroit Cristo Rey High School
Detroit, MIFordson High School
Dearborn, MISkills
- Public Speaking
- Customer Service
- Marketing
- Consumer Lending (Personal & Auto Loans)
- Loan Application Guidance & Processing
- Customer Relationship Building
- Problem Solving & Communication (English/Spanish)
Minor
Spanish
Major
Entrepreneurship
Timeline
Member Service Representative
Alliance Catholic Credit Union
10.2024 - Current
Bilingual Mortgage Specialist
First National Bank of America
10.2022 - 10.2024
Server
Comfort Inn & Suites & Conference Center
11.2021 - 10.2022
Server
The Lincoln Manor Banquet Hall
05.2019 - 10.2019
Internship (Tax department)
DTE Energy
10.2016 - 06.2018
Intern
Detroit Cristo Rey HS Corporate Work Study
06.2016 - 08.2016
Shift Manager
McDonald's
05.2016 - 04.2022
Internship
Fifth Third Bank
08.2015 - 06.2016
Central Michigan University
Detroit Cristo Rey High School
Fordson High School