DiAndra Parker
Milwaukee,WI
Summary
Motivated Table Games Supervisor offering 10 years in casino security and gaming management. Seamlessly balances dealer supervision with promoting enjoyable patron experiences.
Observant Team Member knowledgeable about gaming regulations and establishment operations. Detail-oriented, thorough and great at managing conflicts. Diligent about monitoring employee work, preventing cheating and protecting profits.
Overview
12
12
years of professional experience
Work History
Table Games Floor Supervisor
Potowatomi Bingo Casino
Milwaukee, WI
05.2023 - Current
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
Table Games Dual Rate Dealer
Potowatomi Bingo Casino
Milwaukee, WI
11.2021 - 05.2023
- Maintained integrity of gaming operations by adhering to regulatory guidelines and reporting any suspicious activities promptly.
- Boosted company revenue by efficiently managing game tables, ensuring accurate payouts, and encouraging player participation.
- Enforced strict adherence to casino security protocols among all staff members on duty.
- Effectively multitasked between various table games when needed to maintain optimal staffing levels across the gaming floor.
Security Line Officer
Potowatomi Bingo Casino
Milwaukee, WI
02.2021 - 11.2021
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Improved department efficiency by streamlining and implementing policies and processes.
Table Games Dealer
Potowatomi Bingo Casino
Milwaukee, WI
08.2015 - 03.2020
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Captioning Assistant
Captel Inc
Milwaukee, WI
07.2013 - 07.2015
- Exceeded client expectations by consistently delivering high-quality captions that adhered to industry standards and best practices.
- Promoted a positive work environment through effective communication with colleagues and supervisors regarding project updates, challenges, and successes.
Education
Flandreau Indian School
Flandreau, SD05.2012
Skills
- Exceptional leadership
- Team management
- Surveillance monitoring
- Guest relations
Accomplishments
Successfully completed training for Roulette (2016) Craps (2019) and Baccarat (2024)
Timeline
Table Games Floor Supervisor
Potowatomi Bingo Casino
05.2023 - Current
Table Games Dual Rate Dealer
Potowatomi Bingo Casino
11.2021 - 05.2023
Security Line Officer
Potowatomi Bingo Casino
02.2021 - 11.2021
Table Games Dealer
Potowatomi Bingo Casino
08.2015 - 03.2020
Captioning Assistant
Captel Inc
07.2013 - 07.2015
Flandreau Indian School