Diandra Rivero
133 Gardner Ave,PA
Summary
Dynamic sales operations leader with a proven track record at Goodwill Industries, enhancing team productivity through targeted training and data-driven decision-making. Skilled in problem-solving and client service, I successfully streamlined processes, improving forecasting accuracy and operational efficiency. Committed to fostering collaboration and motivating teams for optimal performance.
Overview
5
5
years of professional experience
Work History
Team Leader, Sales Operations
Goodwill Industries of Southwest Florida Inc.
Kissimmee, FL
08.2025 - Current
- Led cross-functional teams to streamline sales processes and improve operational efficiency.
- Implemented training programs that enhanced staff productivity and product knowledge.
- Analyzed sales data to identify trends, improving forecasting accuracy for inventory management.
- Coordinated communication between sales teams and upper management, ensuring alignment on goals.
Coordinator
FedEx:Ground
Orlando, FL
10.2023 - 05.2024
- Coordinated daily operations to ensure timely processing of packages and efficiency in workflow.
- Assisted in training new staff on company policies and procedures for optimal performance.
- Collaborated with cross-functional teams to resolve shipment issues effectively and promptly.
Assistant Manager
Pollo Tropical
Boynton Beach, FL
09.2021 - 04.2023
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling to maintain adequate staffing during peak hours for improved service efficiency.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2014
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Staff training
Documentation and reporting
Cash handling
Client service
Client support
Onboarding and orientation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Team Leader, Sales Operations
Goodwill Industries of Southwest Florida Inc.
08.2025 - Current
Coordinator
FedEx:Ground
10.2023 - 05.2024
Assistant Manager
Pollo Tropical
09.2021 - 04.2023
High School Diploma -
Freedom High School