Diane Abessolo
Lake Elsinore,CA
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Elio's Construction
Anaheim, CA
07.2019 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated and authenticated returns, exchanges and voids.
- Reviewed accounts for payments received or approved credit arrangements.
Education
Medical Assistant - Medical Assisting
Everest College - Anaheim
Anaheim, CA05.2014
Associate of Business Administration - Business Administration
St Paul's College Mbonjongo
Cameroon/Limbe06.2007
Skills
- Client Relations and Retention
- Customer Service
- Bilingual ( French & English )
- Persuasive
Affiliations
- Reading
- Movies
- Family Time
Languages
English
Full Professional
French
Full Professional
References
References available upon request.
Timeline
Customer Service Manager
Elio's Construction
07.2019 - Current
Medical Assistant - Medical Assisting
Everest College - Anaheim
Associate of Business Administration - Business Administration
St Paul's College Mbonjongo