Diane Alayon
Jersey City,US
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
24
24
years of professional experience
Work History
General Manager
Red Roof Plus
Secaucus, NJ
10.2021 - 02.2026
- Directed all hotel operations to optimize guest experiences, focusing on service excellence and satisfaction.
- Developed strategic training programs that enhanced staff capabilities and improved overall team performance.
- Oversaw budget management and financial performance, aligning business objectives with operational strategies seamlessly.
- Analyzed market trends and competitor activities to inform pricing strategies and promotional campaigns effectively.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Coordinated phone interactions to gather customer feedback, enhancing satisfaction and improving service quality.
Assistant General Manager
Redroof
Westbury, NY
10.2010 - 10.2021
- Implement guest satisfaction initiatives to gather feedback and enhance service quality across departments.
- Oversee inventory management systems, ensuring accurate stock levels and timely replenishment of supplies.
- Coordinate with housekeeping and maintenance teams to ensure operational readiness of facilities and guest rooms.
- Oversaw inventory management systems, ensuring accurate stock levels and timely replenishment of supplies.
- Implemented guest satisfaction initiatives to gather feedback and enhance service quality across departments.
Front Desk GSR/ Auditor
Red Roof Plus
Secaucus, NJ
02.2002 - 10.2010
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Check guest in and out, make reservations, answer phone calls, directing them to correct department.
Education
High School Diploma -
Kenmare High School
Jersey City, NJAssociate of Applied Science - Criminal Justice
HCCC
Jersey City, NJSkills
- Customer service Expert
- Problem solving Expert
- Communication Expert
- Excel Experienced
- Multitasked Expert
- Attention to detail Expert
- Leadership and team building
- Operations management
Languages
Spanish Native speaker
Timeline
General Manager
Red Roof Plus
10.2021 - 02.2026
Assistant General Manager
Redroof
10.2010 - 10.2021
Front Desk GSR/ Auditor
Red Roof Plus
02.2002 - 10.2010
High School Diploma -
Kenmare High School
Associate of Applied Science - Criminal Justice
HCCC