Susana Erazo

Responsibilities

• Worked remotely and used technology creatively to teach students.
• Respond appropriately to different situations among students with Autism and others with behavioral challenges.
• Use specific communication skills to provide effective feedback to students.
• Know how to respond to negative behaviors
• Follow specific protocol for specific situations.
• Be able to recognize improvement.
• Work under high-stress environment.
  

Responsibilities

• Managed over 20 employees
• Responsible for all company communications - outlook inbox, physical mail, flyers, and promotional materials.
• Management of company documents Reviewing and archiving.
• Creating work schedules for employees.
• In charge of big events and meeting scheduling.
• In charge of new equipment and electronics hardware and software.
• Customer Support.
• Exceeded goals through effective task prioritization and great work ethic
• Developed and maintained courteous and effective working relationships
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Responsibilities

• Managed over 50 calls per day.
• Solve technical and application problems on customer gadgets.
• Installing and configuring systems.
• Diagnosing hardware and software faults.
• Handling support tickets.
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Worked closely with customers to maintain optimum levels of communication to effectively and efficiently complete projects