Diane Alfaro

I work for 10 multiple providers for patient scheduling and appointment coordination to keep the office with great workflow.

• Assist in maintaining accurate patient records using electronic health records systems.
• I check patients in and check out of office
• Look for task sent by providers and reply within appropriate timing.
• Facilitated communication between patients and healthcare providers to have appropriate service delivery.
• Answered telephone calls to provide correct information, answer questions, and direct calls to staff.
• Check and respond to emails , return voicemails
• Import new or follow up authorizations into correct patients chart
• Update patient information and verify medical eligibility to make sure patient is in network with office , if not redirect patient.
• Prepare patient charts by gathering and organizing medical records ahead of time.
• Also assisting in training new hires on software systems, office procedures, and best practices.
• Coordinate scheduling for multiple specialist to optimize resource allocation and workflow efficiency.
• Manage high call volumes, walk ins and directing calls to appropriate departments while providing accurate information to callers.

• This office is a General and Cosmetic Dentistry, Software use is Eaglesoft, there is two girls in front desk, one hygienist and one dental assistant
• Office was opened Monday-Thursday with three ops open that were always busy, so we would greet and seat about 3-4 patients per hour rushing back and forth to make sure every patient got the treatment they needed on time
• I was in charge of checking and getting breakdowns for PPO IN network dental insurances and Out of network medical insurances for sleep apnea
• Greeted and checked in up to 15 or more patients per day, made sure to log in patient on chart to notify dentist for patients arrival
• In charge of Zocdoc appointments, called the new patients for any missing information, called there insurance to make sure it was an active in-network PPO insurance, lastly I would give patient a call or send an email to notify if they were active or inactive
• Checked in new patients, scan IDs, scan new patient forms, start charts and input patients information
• In a calmly manner I managed to answer heavy busy incoming phone calls, also outgoing phone calls
• Processed card or cash transactions in office for Tx payments and sent monthly reminders to patients that had regular payments a month
• Booked patient next appointments, updated any new info on patient, scan all new patient forms, Tx plans, EOBS and shred any unnecessary papers
• Presented treatment to patients that were only coming in for hygiene, had them sign and date paperwork
• Took pictures of patients to start invisalign and uploaded up to invisalign chart to start treatment, uploaded before and after pictures onto there chart
• Helped break down rooms in between patients, helped assist Dr while assistant went to lunch or on vacations

• Observe patients for changes in physical, emotional, mental or behavioral conditions and injuries
• Assist Patients with bathing, dressing, daily hygiene care and grooming
• Took patients down to cafeteria for all 3 meal courses, did activities with patients to get them involved with healthy exercises for physical and memory
• Track and report clients progress based on conversations I had with to get to know what stage in memory they were in
• Create safe and positive living situations for clients by communicating with families, nurses and other staff about any concerns
• Pass medication to all patients in need, make appointments and take patients to appointments

• Supervised and guided employees to maintain store in place and customer service
• Worked in fast pace, opened store to have ready for the day, prepared all food items from breakfast to lunch and dinner, in charge of inventory and responsible for schedule’s for employees including myself
• Trained and guided employees to improve overall performance, service quality and productivity
• Worked with company safety procedures, policies, and regulations to safe working environment
• Worked in the drive thru, greeted and took customers orders in a fast, timely manner, charged all transactions and made sure customers had their order correctly with utensils, as I did that I also worked in the front dinning so I would multitask to help all customers in need.
• I would help broom, mop, clean all surfaces to keep store neat, I would close money box, cashier registers, count and turn in all money that was made for the day