Diane Barratachea
San Antonio,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Stagg Restaurants Partnership
06.2001 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Designed modern employee recognition program which boosted productivity and improved morale.
Education
High School Diploma -
Harlandale High School
San Antonio, TXSkills
- Employee Scheduling
- Process Redesign
- Staff Development
- Verbal and Written Communication
- Profit and Loss Accountability
- Safety Assurance
- Staff Training
- Labor Cost Controls
- Food Preparation and Safety
- Staff Management
- Problem Resolution
- Customer Experience
- Training and Development
- Inventory Control
Accomplishments
- Supervised 281 free standing and 281 Walmart.
- Supervised free standing Converse and Converse Walmart.
- 2010 Outstanding Store Manager Award
-2010 Ray Kroc Award winner.
Certification
- Certified H.U. Business management, McDonald's- since 2001
Timeline
General Manager
Stagg Restaurants Partnership
06.2001 - Current
High School Diploma -
Harlandale High School