Diane Beliveau
Manchester,NH
Summary
HR professional with 5 years of experience in scheduling, payroll and labor management. Skilled in using UKG and other HR systems to enhances staffing efficiency and ensure compliance with labor laws. Known for strong communication and leadership skills, contributing to improve team performance and employee satisfaction. Seeking to leverage expertise in a dynamic HR role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Staffing, Payroll, and HR Specialist
Genesis Healthcare Hackett Hill Center
05.2024 - Current
- Managed and evaluated Labor Management Process, ensuring policy compliance.
- This employee uses Kronos (UKG) Scheduling and Timekeeping software (and other computer-based tools as necessary) to identify immediate staffing needs, participate in schedule planning, reconcile timecards and schedules, and maintain schedule
- Provides oversight and direction for Labor functions
- Operate the center on a set budget, special pay policies, and pay practices
- Lead Center Labor Management Team by proactively managing the center’s labor management performance against Key Performance Indicators, daily
- Monitor use of special pay to ensure adherence to the approved policy, and reports discrepancies to center and regional leadership when appropriate
- Negotiate schedules to balance center’s staffing needs, employee schedule preferences, and financial performance
- Proactively identify opportunities to reduce incremental costs such as missed meal breaks and unauthorized late outs and report to DON as appropriate
- Analyze staffing trends and results to identify opportunities for improvement and make suggestions to the DON
- Facilitated the onboarding and training to orient new employees
- Review appropriate staffing levels for current and projected census and make recommendations to the DON
- Print and post accurate staffing reports as required by CMS and state regulations
- Maintain accurate Position Control Analysis form (PCA)
Department Coordinator
Catholic Medical Center
Manchester, NH
09.2023 - 05.2024
- Greet visitors to the department via the telephone or monitor
- Collaborate with a team to coordinate patient care and services
- Coordinates all aspects of the admissions and discharge process, pre-reg, insurance verification, and demographics
- Ensures each patient has code orders status, precautions, advanced directives are all accurate in Sunrise
- Review and assist with completion of orders for admissions, transfers and discharges
- Assist providers with order entry
- Maintains filing system for all necessary hospital forms, records and log books as needed
- Utilizes insurance web based portals for verifications and prior authorizations
Unit Staffing and Administrative Coordinator
Catholic Medical Center
Manchester, NH
04.2023 - 05.2024
- Responsible for scheduling clinical staff
- Provides support for the Kronos scheduler, extensions, mobile devices as well as complete administrative tasks
- Kronos system acquires, manages, manipulates, and analyzes data, prepares and distributes reports
- Educating new staff members on Kronos self-scheduling, editing timecards, and daily operation with the Kronos system
- Maintains responsibility of daily operation of Kronos for assigned direct care nursing units which includes adding, and updating staff schedules, self-scheduling, and forecasting
- Developed 6-week schedule and adjusted staffing levels to maintain fiscally responsibility.
- Identify, analyze and interpret trends or patterns in complex data sets and provides feedback to the nursing leadership
- Acts as liaison for orientation training sessions for Kronos time and attendance
- Collaborates with nursing leadership to develop a 6 week schedule and monitors the day to day fluctuation in staff/census and makes recommendations to adjust staff distribution as fiscally responsible as possible
- Actively monitors and works the schedule daily to decrease OT and incentive pay
- Communicates with nursing leadership of how shift vacancies have been filled
- Participates in meetings with nursing leadership as delegated to discuss daily staffing, vacancies, PTO, etc
Scheduling Specialist
Catholic Medical Center
Manchester, NH
05.2022 - 05.2024
- Handled multi-channel inquiries regarding appointments, and services, following established guidelines.
- Handles outbound call efforts; perform duties related to outbound calls
- Utilize physician/provider scheduling guidelines to schedule appointments while meeting established Contact Center performance goals
- Use CMC Healthcare systems, contact center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions
- Complete call processing in an efficient manner, working as part of the team to handle the call volumes
- During all interactions, displays characteristics of compassion, respect, patient-centered care, human dignity, de-escalation and excellence
- Proactively read emails daily and keep up to date on all communications
- Participate in multidisciplinary quality and service improvement teams
- Committed to providing excellent service to CMC patients, customers, and providers
- Participates in appropriate role in disasters, fire drills, fires and other emergency situations
- Exercises care in the use and operation of equipment and reference materials
- Performs routine maintenance to ensure continued functioning of equipment
- Maintains work area in a clean and organized manner
Patient Service Representative
Elliot Health Systems
Manchester, NH
08.2020 - 04.2022
- Greet and register 100+ patients on a daily basis
- Maintain / update patient’s insurance and demographics
- Check medical coding on patient charts and track claims
- Receive incoming telephone calls and direct inquiries as appropriate
- Verify all CPT codes for proper billing
- Utilizes insurance web based portals for verifications and prior authorizations
- Retrieving and updating medical records, collecting fees such as co-pays
- Facilitates insurance verifications, and obtains additional insurance authorizations for patients for continued treatment
- Track all demographics on patients to ensure proper billing
- Reach out to insurance companies to address billing discrepancies as needed
- Receive and process referrals from physician’s offices, and manage the referral tracking process
- Schedules patients for appointments and rehabilitative treatments according to diagnosis with appropriate therapist at multiple locations
- Perform general clerical duties in accordance with JCAHO, NCQA, and HIPPA
Education
Associate of Science - Computer Science
Hesser College
Manchester, NH01-1985
Skills
- UKG Scheduling
- Human Resource Management
- Employee Relations
- Scheduling Coordination
- Labor Law Compliance
- Critical thinking
- Organizational skills
- Multi-tasking
- Self motivated
- Communication skills
- Time management skills
- Staffing management
- Processing referrals
- Epic
- AllScripts
- MS Office Suite
- Google Docs
- Google Sheets
- Smart Sheets
- ADP
- Medical Terminology
- Reporting
- Expense reimbursements
- Budget tracking
- Payroll administration
- Interview coordination
- Record preparation
- New hire on-boarding process
- Background checking
- Strong organization
- Benefits administration
- Background checks
- Educational program management
- Insurance verification
- Authorization
Certification
- Cardiac Monitor Tech
References
References available upon request.
Timeline
Staffing, Payroll, and HR Specialist
Genesis Healthcare Hackett Hill Center
05.2024 - Current
Department Coordinator
Catholic Medical Center
09.2023 - 05.2024
Unit Staffing and Administrative Coordinator
Catholic Medical Center
04.2023 - 05.2024
Scheduling Specialist
Catholic Medical Center
05.2022 - 05.2024
Patient Service Representative
Elliot Health Systems
08.2020 - 04.2022
Associate of Science - Computer Science
Hesser College
Similar Profiles
Vickey MudgettVickey Mudgett
LNA at Genesis-Harris Hill CenterLNA at Genesis-Harris Hill Center
Robin BattenRobin Batten
RN Assist DON at Genesis HealthCare/ Cedar Ridge CenterRN Assist DON at Genesis HealthCare/ Cedar Ridge Center
Tabitha WatsonTabitha Watson
Licensed Practical Nurse at Genesis HealthCare-Pierpont CenterLicensed Practical Nurse at Genesis HealthCare-Pierpont Center