Diane Binyard
Atlanta,GA
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
21
21
years of professional experience
Work History
Supervisor of Operations
Mohawk Services
College Park, GA
01.2021 - 01.2025
- Verified driver credentials prior to assigning them a route or task.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Answered customer requests with information about product availability, shipping information and status updates.
- Worked with routing specialists, route managers and service department to optimize routes.
Driver
Marta Mobility
Atlanta, GA
06.2020 - 01.2021
- Saved fuel by leveraging GPS to identify faster routes.
- Utilized GPS and maps for efficient route planning.
- Documented daily mileage, gas, and other data.
- Secured merchandise, avoiding damage during transportation.
- Transported riders to designated stops according to pre-determined schedules.
- Reported any vehicle malfunctions or accidents immediately to management.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Checked vehicle after shift for damage.
Supervisor of Operations
The Grove
Atlanta, GA
01.2004 - 09.2018
- Maintained accurate records for tracking progress and performance of team members.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Built strong operational teams to meet process and production demands.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
Education
High School Diploma -
Southside Comprehensive High School
Atlanta, GA05-2002
Skills
- Recruitment and hiring
- Capital improvement management
- Budget planning
- Program planning
- Coaching and mentoring
- Staff evaluation
- Verbal and written communication
- Team development
- Workforce planning
- Safety procedures
- Team leadership
Timeline
Supervisor of Operations
Mohawk Services
01.2021 - 01.2025
Driver
Marta Mobility
06.2020 - 01.2021
Supervisor of Operations
The Grove
01.2004 - 09.2018
High School Diploma -
Southside Comprehensive High School
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