Diane Casolary
Rocklin,CA
Summary
Hardworking and reliable CMA/CPT1 with strong ability in patient care. Offering clinical and administrative support. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
Patient Services Representative (Limited Term)
Auburn ENT/Audiology
Auburn, CA
01.2024 - Current
- Assist with patient registration, insurance verification, and appointment scheduling using Epic EHR.
- Answer incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Received recognition card for reducing 90% of all incoming and internal referrals within 1 week of starting the PSR position.
- Follow proper scheduling templates based on multiple provider availability and preferences.
- Double as MA for other departments to reduce FTE as needed.
- Utilize Epic templates to create and update new referral letters to fax to physicians.
- Provide support to my team by making sure labels and face sheets were printed for the next day, while helping to clean and stock rooms.
Certified Medical Assistant Extern
Sutter Orthopedics
Auburn, CA
10.2023 - 12.2023
- Independently room patients, take accurate vitals, enter intake information in Epic daily.
- Follow Sutter protocol for abnormal BP by taking a 2nd BP.
- Navigate through all Epic Toolbar items in order to review charts, create Telephone Encounters, reply to Inbasket messages, make appointments in Appt Desk, utilize smart sets, and put medications in the MAR.
- Collect thorough patient information by using interviewing techniques based on type of appointment i.e follow up, new pt visit, established patient, post-op etc.
- Knowledgeable of my responsibilities on the Rapid Response Team.
- Provide coverage in Urology as needed. Accurately conduct multiple urinalysis, post void residual urine tests aka bladder scans, and prepare all sterile trays for catheter removals.
- Organize and manage my time efficiently to get through the patient flow
- Well versed on multiple X-ray protocols for multiple providers.
- Skilled at removing sutures and staples at 1st post-op appointments.
- Perform hand hygiene before, during, and after contact with patients and throughout the entire day.
Phlebotomy Extern
Biological Labs
Carmichael, CA
10.2023 - 10.2023
- Completion of 40 hour phlebotomy externship.
- Successfully drew blood from 120 patients via butterfly and vacutainer using
- Processed all specimens via centrifuge and pipetted serum or plasma
- Performed Covid swab tests.
- Properly labeled all blood, urine, covid, and h pylori tests.
Regional Office Manager
The Mentor Network
Rancho Cordova, CA
11.2020 - 01.2022
- Supervised and guided employees to reach over 80% of the quarterly objectives
- Achieved 100% completion of all Mentor payroll monthly
- Oversaw more than 6 Family Homes and 2 Vocational Service sites
- Managed office budget to handle inventory, postage and vendor services.
Optometric Assistant
Eye Center Optometric
Rocklin, CA
10.2019 - 10.2020
- Managed efficient patient intakes, collecting histories, documenting chief complaints, and updating charts.
- Performed vision acuity tests using Snellen and Jaeger charts with high accuracy
- Reduced 25% of billing problems by verifying information and checking insurance eligibility prior to appointment.
- Scheduled 50+ appointments for patients via phone and in person.
Area Manager
HeroMaid
Santa Clara, CA
06.2017 - 09.2019
- Built and maintained successful cleaning crew by effectively directing, motivating, and fostering career advancement
- Spearheaded start-up of new site in San Diego increasing company revenue by 50%.
- Consistently achieved 35% sales increase over forecast.
Technical Support Specialist
Ismart Alarm
Sunnyvale, CA
08.2015 - 03.2017
- Stayed abreast of latest software developments to enhance job knowledge.
- Recommended alarm systems based on stated needs, proposed use and budget.
- Increased sales by successfully answering over 100 technical tickets per day.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Client Care Specialist
Stevens Creek Toyota
Santa Clara, CA
12.2013 - 01.2015
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics for vehicle purchases.
- Educated clients on available services and processes regarding vehicle recalls.
- Worked with clients to improve customer service and retention.
- Collaborated with Volkswagen and Toyota customers to provide efficient customer service and product support.
Education
Certification - Medical Assiting
Roseville Adult School
Roseville10.2023
Certification - BLS
American Heart Association
Sacramento, CA07.2023
Certification - Phlebotomy
Phlebotomy Training Specialist
05.2023
Certification - Marketing
Sierra College
Rocklin, CA05.2018
Skills
- Patient Rooming
- Injections
- Patient Care Services
- EPIC EHR
- Microsoft Office Applications
- Project Management
- Problem-solving
- Time Management
- CPR
- Fast Typing
- Medical Terminology
- Organization
- Interpersonal Skills
- Office Management
- Patient Flow Management
- Fast Typing 60 WPM
Licenses
- AMCA MAC #1972
- NHA CPT 1 #02366278
Timeline
Patient Services Representative (Limited Term)
Auburn ENT/Audiology
01.2024 - Current
Certified Medical Assistant Extern
Sutter Orthopedics
10.2023 - 12.2023
Phlebotomy Extern
Biological Labs
10.2023 - 10.2023
Regional Office Manager
The Mentor Network
11.2020 - 01.2022
Optometric Assistant
Eye Center Optometric
10.2019 - 10.2020
Area Manager
HeroMaid
06.2017 - 09.2019
Technical Support Specialist
Ismart Alarm
08.2015 - 03.2017
Client Care Specialist
Stevens Creek Toyota
12.2013 - 01.2015
Certification - Medical Assiting
Roseville Adult School
Certification - BLS
American Heart Association
Certification - Phlebotomy
Phlebotomy Training Specialist
Certification - Marketing
Sierra College
Similar Profiles
Cristina TorrezCristina Torrez
Patient Care Coordinator at Kadlec ENT/AudiologyPatient Care Coordinator at Kadlec ENT/Audiology
Elizabeth CampbellElizabeth Campbell
Medical Assistant at PDX ENT & AudiologyMedical Assistant at PDX ENT & Audiology
Tokuboh ShodeTokuboh Shode
Office Administrator at Centers of Advanced ENT Care, Feldman ENT DivisionOffice Administrator at Centers of Advanced ENT Care, Feldman ENT Division
Kero AgaibyKero Agaiby
Associate Governmental Program Analyst at CA Department of Fish and WildlifeAssociate Governmental Program Analyst at CA Department of Fish and Wildlife
Jonathan Kekoa RapozoJonathan Kekoa Rapozo
Lead Materials Handler at PG&ELead Materials Handler at PG&E