Diane Craggan
Hazlet Township,NJ
Summary
Results-driven Account Management Specialist with a proven track record in enhancing client satisfaction, managing account renewals, and delivering tailored solutions. Committed to building long-term relationships and driving business growth.
Overview
37
37
years of professional experience
Work History
Account Management Specialist
Colart Americas
Piscataway, NJ
07.2015 - Current
- Developed and maintained strong client relationships to enhance account satisfaction.
- Managed account renewals and negotiations to ensure optimal terms for clients.
- Collaborated with cross-functional teams to align project deliverables with client expectations.
- Analyzed market trends to provide strategic insights for client account growth.
- Oversaw the development of customized solutions tailored to individual client needs and objectives.
- Collaborated with cross-functional teams to deliver seamless service to clients, resolving issues promptly and efficiently.
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
- Developed long-lasting professional relationships with clients, generating repeat business and referrals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Senior Customer Service Representative Lead
ITC
Piscataway, NJ
04.1989 - 07.2015
- Led team in resolving complex customer inquiries, ensuring high satisfaction levels.
- Implemented process improvements to enhance service efficiency and response times.
- Mentored junior representatives, fostering skill development and knowledge sharing.
- Analyzed customer feedback to identify trends and initiate service enhancements.
- Developed a reputation for providing exceptional levels of support and service, resulting in numerous commendations from both customers and colleagues.
- Managed customer inquiries through various channels, ensuring timely and effective resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Executive Secretarial Certificate - Business
Berkeley Business School
Woodbridge, NJ07-1986
Skills
- Data-driven decision making
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
- Team collaboration
- Organizational skills
- Professionalism
- Account management
- Serve customers
Timeline
Account Management Specialist
Colart Americas
07.2015 - Current
Senior Customer Service Representative Lead
ITC
04.1989 - 07.2015
Executive Secretarial Certificate - Business
Berkeley Business School