Diane Cunha
Holtsville,NY
Summary
Dynamic customer service professional with extensive experience at Macy's Department Store, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining composure in high-pressure situations while achieving service objectives and fostering positive relationships.
Overview
19
19
years of professional experience
Work History
Customer Service Cashier
Macys Department Store
Lake Grove, NY
11.2005 - 06.2024
- Executed accurate processing of customer transactions utilizing point-of-sale systems.
- Facilitated customer inquiries and product selection processes to enhance satisfaction.
- Streamlined cash register area organization to optimize efficiency during peak hours.
- Informed customers about promotions and loyalty programs to enhance engagement.
- Facilitated collaboration among team members to optimize checkout procedures.
- Addressed customer complaints with efficiency, improving overall shopping experience.
- Ensured cleanliness and organization of workspace to enhance customer experience.
- Managed high-pressure situations with composure, ensuring effective resolution during busy periods and challenging interactions.
- Facilitated active listening to customers, addressing concerns promptly and escalating significant issues to supervisor.
- Achieved customer service objectives while surpassing client expectations.
Fragrance Sales
Macys Department Store
Lake Grove, NY
05.2008 - 06.2020
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Exhibited respect, friendliness, and a proactive approach to assisting team members.
- Collaborated effectively within a team environment to deliver support and guidance.
- Adapted to flexible scheduling by working night, weekend, and holiday shifts.
- Applied critical thinking to analyze complex problems, evaluate potential solutions, and make informed decisions.
- Cultivated and sustained professional relationships through effective communication and collaboration.
Women’s Clothing Sales
Macys Department Store
Lake Grove, NY
11.2005 - 05.2008
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Business Management
NYIT
Old Westbury,NySkills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Customer complaint resolution
Guest services
Product knowledge
Customer focus
Payment processing
Customer inquiries
POS system operation
Refund handling
Payment collection
Timeline
Fragrance Sales
Macys Department Store
05.2008 - 06.2020
Customer Service Cashier
Macys Department Store
11.2005 - 06.2024
Women’s Clothing Sales
Macys Department Store
11.2005 - 05.2008
Bachelor of Science - Business Management
NYIT