Diane DeLong
Spokane Valley,WA
Summary
I am a Retired Certified Medical Coder with over 20 years of Medical Office experience. Was an Elementary School Cook for 10 years prior to becoming a Medical Coder.
Looking for Part time employment where my job skills will align with and enhance an Office position or Kitchen position.
I have a strong work ethic and I am a very responsible and punctual person.
I learn quickly and have great communication skills and I am willing to learn new skills as it pertains to a job position.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Frontline Vision
Spokane Valley, WA
03.2025 - Current
- Managed patient check-in processes efficiently to enhance front desk operations.
- Scheduled appointments and coordinated with medical staff to optimize patient flow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Responded to patient inquiries promptly, ensuring clear communication and support.
- Processed insurance claims and verified patient coverage effectively.
- Organized office supplies and maintained a clean, welcoming reception area.
- Handled administrative tasks including filing, data entry, and phone management smoothly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Certified Medical Coder
Kaiser Permanente, Providence Internal Medicine Residency
Spokane , WA
09.2006 - 06.2024
- Analyzed medical records for accurate coding and billing compliance.
- Collaborated with healthcare providers to resolve coding discrepancies.
- Reviewed and corrected claims to minimize denials and ensure timely reimbursement.
- Implemented process improvements to enhance workflow efficiency in coding operations.
- Conducted audits of coded data to maintain high accuracy standards.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Verified, coded and added modifiers to diagnoses.
- Supported continuous improvement initiatives within the coding department by actively participating in team meetings, trainings, and sharing best practices with colleagues.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
Education
Associate of Science - Outpatient Medical Coding
Spokane Community College
Spokane, WA06-2006
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient Billing
- Microsoft office
- Insurance verification
- HIPAA guidelines
- Payment collection
- Reminder calls
- Records management
- Letter preparation
- Workflow optimization
- Typing and filing
- Customer service
Certification
Was a Licensed CPC ( Certified Professional Coder) until January 2026.
Timeline
Medical Receptionist
Frontline Vision
03.2025 - Current
Certified Medical Coder
Kaiser Permanente, Providence Internal Medicine Residency
09.2006 - 06.2024
Associate of Science - Outpatient Medical Coding
Spokane Community College