Diane Drawbaugh
Munnsville,13409
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated professional offering BBA in Human Resource Management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bulk Mail Technician
USPS
Syracuse, NY
06.2020 - Current
- Processed outgoing mail using USPS regulations and procedures.
- Kept track of daily transactions in a logbook.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Retail Counter Clerk
USPS
Syracuse, NY
05.2016 - Current
- Handled undeliverable mail in accordance with established procedures.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Responded promptly to customer complaints regarding postal services provided by the organization.
- Operated automated postage meters to weigh items and calculate postage costs.
- Collected payments for postal services rendered at the counter.
- Followed safety protocols while handling hazardous materials such as chemicals or flammable liquids.
- Ensured all documents were properly filled out before being sent off.
- Set goals and operating procedures that maximized employee effectiveness.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
Mail Processing Clerk
USPS
Oklahoma City, OK
09.1996 - 11.2010
- Handled undeliverable mail in accordance with established procedures.
- Received, sorted and organized incoming letters and packages.
- Identified undeliverable mail and applied markups to return to sender.
- Reordered supplies when stock ran low to maintain necessary levels.
- Offered support and advice to newer personnel to improve performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
Insurance Document Specialist
Farmers National Document Center
Oklahoma City, OK
07.2003 - 07.2008
- Identified errors and suggested appropriate edits.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Maintained records of all documents scanned and indexed into the system.
- Resolved discrepancies between physical files and electronic records within the system.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Prepared documents for scanning and indexing into the document management system.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
Education
BBA - Human Resource Management
04-2025
Certified Medical Office Assistant - Medical Assisting
09-1983
High School Diploma -
06-1981
Skills
- Postal Service Product Knowledge
- Distribution Services
- Mail Handling
- Mail Delivery
- Retail services
Federal Emergency Management System
Learned all FEMA and Certified as FEMA
Certification
FEMA COURSE TAKEN IN JOHNSON AND WALES UNIVERSITY ONLINE COMPLETED AND SUCCESSFUL PASSED TOWARDS MY COLLEGE DEGREE.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bulk Mail Technician - USPS
06.2020 - Current
Retail Counter Clerk - USPS
05.2016 - Current
Insurance Document Specialist - Farmers National Document Center
07.2003 - 07.2008
Mail Processing Clerk - USPS
09.1996 - 11.2010
Johnson And Wales University - BBA, Human Resource Management
Utica Career Institute - Certified Medical Office Assistant, Medical Assisting
Remsen Central School - High School Diploma,