Diane English
Mytech Computer Services, INC.
Winter Park
24
years of professional experience
Results-driven professional with a strong background in financial control, employee training, and operational efficiency. Experienced in managing payroll, books, scheduling, and customer concerns. Committed to dependable service, sound decision-making, and continuous improvement.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Co-Owner/Operator
24 Years- Operations Management: Coordinating Technicians, managing daily schedules, and keeping the business running smoothly.
- Customer Experience Director: Answering multiple lines, resolving complaints,and maintaining client relationships.
- Financial Controller: Managing the books, accounting, payroll and budgeting for a quarter of a century.
- Directed hiring processes, ensuring a well-qualified workforce that contributed to the success of the organization.
- Implemented marketing initiatives to attract new customers and increase brand awareness.
- Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Ensured compliance with all local, state, and federal regulations for safe business practices.
Education
11,830 Keystrokes Per Minute - Keypunch Operator
Skills
Operations management
Performance analysis
Digital marketing
Customer service
Verbal and written communication
Relationship building
Customer relations
Employee training
Strategic Decision-making
Cost control and budgeting
Operational efficiency
Process improvement
Reliability
Multitasking Abilities
Excellent communication
Effective leader
Professionalism
Timeline
Co-Owner/Operator
Mytech Computer Services, INC.
09.1997 - 09.2021Read More
New York School of Keypunch
11,830 Keystrokes Per Minute from Keypunch Operator
Read More