Diane Flores
Oxnard,CA
Summary
Experienced Customer Service specialist skilled in service delivery and effective multitasking. Focused on fostering professional relationships that contribute to increased profitability and improved business performance.
Overview
28
28
years of professional experience
Work History
Patient Service Representative
RadNet
2001 N Solar Dr #135 Oxnard, CA
01.2025 - Current
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns, ensuring a high level of customer satisfaction.
- Maintained accurate records in electronic health record systems to support data integrity.
- Streamlined front desk operations, improving patient check-in processes for enhanced experience.
- Collaborated with medical teams to coordinate care plans and follow-up appointments for patients.
- Developed training materials aimed at enhancing team performance and service quality standards.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Front Desk Administrative Assistant
Experior Laboratories
1635 Ives Ave, Oxnard, CA
03.2024 - 07.2024
- Managed front desk operations, ensuring efficient workflow and exceptional customer service.
- Coordinated scheduling for meetings, appointments, and facility usage to optimize resource allocation.
- Developed and maintained filing systems for confidential documents, enhancing information retrieval efficiency.
- Provided administrative support to executives, facilitating communication and project management tasks.
- Assisted in creating visitor engagement strategies that enhanced overall client experience at the organization.
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Increased office efficiency with proactive inventory management of office supplies.
- Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
- Resolved issues promptly by effectively communicating with colleagues from other departments.
- Assisted in event planning and coordination, contributing to successful outcomes.
- Streamlined office operations for increased productivity with effective administrative tasks management.
- Provided exceptional customer service through prompt response to inquiries and concerns.
- Maintained a welcoming environment by keeping the reception area clean and organized.
- Organized filing systems for improved document accessibility and retrieval speed.
Customer Service Representative
Amiad Filtration Systems
Oxnard, CA
06.1998 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Front Office Receptionist
Valentine Dental Group
Ventura, CA
06.1997 - 07.1998
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support, addressing routine, and special requirements.
Education
Medical Assisting - Medical Assisting
Waterson Charter College
Oxnard, CA06.1990
High School Diploma -
Hueneme High School
Oxnard, CA06.1988
Skills
- Report Creation
- Account Management
- Microsoft PowerPoint
- Fleet Dispatching
- Order Fulfillment
- Active Listening
- Credit Card Payment Processing
- Microsoft Word
- Microsoft Excel
- Customer Relations
- Professional Telephone Demeanor
- Computer Proficiency
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
RadNet
01.2025 - Current
Front Desk Administrative Assistant
Experior Laboratories
03.2024 - 07.2024
Customer Service Representative
Amiad Filtration Systems
06.1998 - 07.2023
Front Office Receptionist
Valentine Dental Group
06.1997 - 07.1998
Medical Assisting - Medical Assisting
Waterson Charter College
High School Diploma -
Hueneme High School