Diane Frengillo
Arvada,CO
Summary
Focused Customer Relations Representative with a high-energy attitude and proven expertise at Speed Stacks, Inc. Skilled in inbound and outbound calling, excels in customer engagement and problem resolution. Recognized for building long-term relationships and maintaining detailed records, prioritizes service excellence and enhanced customer satisfaction through effective communication.
Overview
21
21
years of professional experience
Work History
Customer Relations Representative
Speed Stacks, Inc.
09.2004 - 03.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers and maintained adequate cash supply at events.
- Cross-trained and backed up customer service manager including international orders.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Skills
- Inbound and outbound calling
- High-energy attitude
- Microsoft outlook
- Data entry
- Customer engagement
- Payment facilitation
- Administrative support
- Customer service
Timeline
Customer Relations Representative - Speed Stacks, Inc.
09.2004 - 03.2025
Secaucus High School - High School Diploma,
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