Diane Garcia
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Office Manager
Department Of Motor Vehicles
07.2019 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while overseeing the scheduling and redirecting of staff as needed
Administrative Manager
Department Of Motor Vehicles
04.2017 - 07.2019
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Manager I
Department Of Motor Vehicles
05.2015 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Manager I
Department Of Motor Vehicles
04.2013 - 04.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Motor Vehicle Representative
Department Of Motor Vehicles
05.1995 - 04.2013
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Created documents with applicant information and verified data against [Type] database information.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA06.1983
Skills
- Set Organizational Policies
- Budgeting
- Database Administration
- Project Management
- Conflict Management
Accomplishments
- Coordinated several special public events.
- Achieved completion in Leadership academy through UC Davis 11/2020
- Supervised team of (36) staff members.
- Planned and coordinated the implementation of tablets to assist customers in completing their Driver License/ID applications.
- Maintaining a 5.0 average of Superior Customer Service for (3) years in a row for the office the best score in my Region out of 22 offices.
- Worked directly with Team leaders to ensure the staff of 80% Part Time intermittent members work a 1500 hr schedule for budgeting purposes.
Timeline
Office Manager
Department Of Motor Vehicles
07.2019 - Current
Administrative Manager
Department Of Motor Vehicles
04.2017 - 07.2019
Manager I
Department Of Motor Vehicles
05.2015 - 03.2017
Manager I
Department Of Motor Vehicles
04.2013 - 04.2015
Motor Vehicle Representative
Department Of Motor Vehicles
05.1995 - 04.2013
High School Diploma -
San Fernando Senior High School