Diane Gonzalez
Fabens
Summary
Detail-oriented Billing Clerk with expertise in invoice generation and billing dispute resolution. Maintains accuracy in records and enhances customer communication through effective information dissemination. Skilled in addressing inquiries and resolving concerns, demonstrating strong organizational and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Billing Clerk
R LEasing
El Paso
05.2018 - Current
- Generate and send invoices to customers accurately and on time
- Review billing information for errors and correct discrepancies
- Resolved customer inquiries regarding billing issues and charges, ensuring clarity and satisfaction.
- Coordinated monthly billing cycles to maintain timely and accurate invoicing.
- Work with other departments to ensure accurate billing information
- Processed high-volume invoices daily while maintaining accuracy
- Addressed and resolved customer billing concerns efficiently, enhancing customer experience.
- Prepared invoices and bank deposits promptly.
Property Manager
KB Realty
El Paso
04.2015 - 04.2018
- Managed tenant relations, resolving disputes to enhance resident satisfaction.
- Oversaw property maintenance and coordinated repairs with contractors.
- Conducted property inspections to ensure compliance with regulations.
- Facilitated lease agreements, ensuring accurate documentation for compliance and efficiency.
- Implemented cost-saving measures in property management operations.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated thorough processing and verification of tenant paperwork to ensure accuracy.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Child Care Provider
Riddles & Rhymes Child Care
El Paso
05.2008 - 08.2014
- Supervised children's activities and ensured a safe environment.
- Developed age-appropriate lesson plans and learning materials.
- Communicated with parents about children's progress and concerns.
- Organized group games to enhance social skills and foster teamwork among children.
- Assisted children with daily routines, including meals and hygiene.
- Maintained cleanliness and organization of play areas and materials.
- Supported special needs children with tailored care and attention.
- Collaborated with staff to enhance curriculum and program effectiveness.
- Prepared meals and snacks tailored to children's dietary needs, ensuring nutritional standards were met.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with parents about children's activities and behaviors, fostering strong partnerships in child development.
- Assisted with feeding infants and toddlers during meal times.
- Assisted children in development of social, communication and problem-solving skills.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Guided children through engaging and productive activities to foster fun learning environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Maintained daily records of activities, behaviors, meals, and naps.
- Helped develop motor skills through active playtime activities like running, jumping.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Implemented discipline strategies to maintain a safe environment for all students.
- Planned field trips to local parks, libraries and other educational places.
- Attended professional development workshops to stay current on best practices in early childhood education.
Jewelry Sales Associate
Sears
El Paso
05.2006 - 07.2008
- Assisted customers in selecting jewelry based on personal preferences.
- Utilized suggestive selling techniques to effectively match customer preferences with products, contributing to increased sales volume.
- Educated customers about jewelry care and maintenance techniques.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Greeted customers and provided excellent customer service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to enhance customer shopping experiences.
- Executed promotional displays that successfully showcased new jewelry collections, enhancing customer engagement.
- Created window displays that showcased new products.
- Maintained inventory levels and organized displays for optimal presentation.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Received inventory shipments and stocked shelves with merchandise.
- Maintained thorough knowledge of sales, promotions, return policies, and security practices to support informed customer interactions.
- Processed sales transactions accurately and efficiently at the register.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Completed paperwork accurately for all transactions according to company policies.
- Facilitated returns or exchanges with minimal disruption to customers.
- Advised customers on the selection of products based on their needs and preferences.
- Trained new associates on product knowledge and sales techniques thoroughly.
- Attended regular staff meetings to share ideas for improving store operations.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
High School Diploma -
Tejas School of Choice
El Paso TX05-2006
Skills
- Invoice processing
- Invoice generation
- Payment processing
- Payment transactions
- Billing dispute resolution
- Accounting software
- Data entry accuracy
- Customer relationship management
- Attention to detail
- Time management
- Deadline oriented
- Team collaboration
- Problem solving
- Conflict resolution
- Professionalism and ethics
- Reliability
- Customer communication
Languages
Spanish
Professional
Timeline
Billing Clerk
R LEasing
05.2018 - Current
Property Manager
KB Realty
04.2015 - 04.2018
Child Care Provider
Riddles & Rhymes Child Care
05.2008 - 08.2014
Jewelry Sales Associate
Sears
05.2006 - 07.2008
High School Diploma -
Tejas School of Choice