Diane Gordon
Rochester
Summary
Detail-oriented and knowledgeable office manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Wellbe Senior Medical
Rochester, NY
03.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Medical Office Manager
Agha Medical Center
Morris, IL
03.2021 - 01.2024
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assist coworkers in understanding procedures and policies.
- Used Amazing and E Clinical Works to schedule appointments.
- Compiled and reviewed medical charts.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Managed 8 employees with various personalities and from different cultures for large 5-physician practice.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Referral Coordinator/Merged EMR System
Agha Medical
Morris, IL
03.2021 - 01.2024
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Scheduled appointments with specialists on behalf of clients.
- Managed over 100 phone calls daily.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Processed referral requests from patients, doctors and other health care professionals.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
Merged EMR System
Morris Hospital And Healthcare Centers
Morris, IL
06.2010 - 03.2023
- Facilitated smooth transition to new EMR platforms through comprehensive training programs and ongoing guidance for medical staff.
- Increased collaboration among healthcare providers with seamless information sharing through centralized EMR system.
- Merged records from old EMR system to new EMR system.
Patient Service Representative
Morris Hospital And Healthcare Centers
Morris, IL
06.2010 - 03.2021
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used E Clinical Works to schedule appointments.
- Compiled and reviewed medical charts.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Managed over 100 calls per day.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
Education
Master of Science - Human Services Family/Youth Admin
Purdue University Global
Indianapolis, IN01.2022
Bachelor of Science - Human Service in Youth/Family Services And Admin
Purdue University Global
Indianapolis, IN11.2020
Associate of Arts - Human Service Management
University of Phoenix
Tempe, AZ05.2013
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Conflict Resolution
- Medical terminology knowledge
- Patient Registration
- Patient Scheduling Management
- Insurance Eligibility and Verification
- Organizational Skills Development
- Decision-Making Competence
- Attention to Detail Focus
- Team Leadership and Motivation
- Organizational skills
- HIPAA compliance
- Critical thinking skills
- Verbal and written communication
Affiliations
- Member of National Organization of Human Services
- Member of Infectious Disease Committee at Morris Hospital
Timeline
Patient Care Coordinator
Wellbe Senior Medical
03.2024 - Current
Medical Office Manager
Agha Medical Center
03.2021 - 01.2024
Referral Coordinator/Merged EMR System
Agha Medical
03.2021 - 01.2024
Merged EMR System
Morris Hospital And Healthcare Centers
06.2010 - 03.2023
Patient Service Representative
Morris Hospital And Healthcare Centers
06.2010 - 03.2021
Bachelor of Science - Human Service in Youth/Family Services And Admin
Purdue University Global
Associate of Arts - Human Service Management
University of Phoenix
Master of Science - Human Services Family/Youth Admin
Purdue University Global