Diane Gracian
Moreno Valley
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Driver
Edible Arrangements
09.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Behavioral Therapist
Creative Solutions for Hope
08.2019 - 09.2024
- Conducted in-home and on-site client visits, utilizing expertise to make a positive impact through skilled interventions
- Successfully managed crisis situations and conflicts, employing effective strategies to ensure resolution
- Performed Functional Behavior Assessments (FBAs) and developed behavior intervention plans based on applied behavior analysis principles
- Facilitated team communications and prepared information for IEP meetings
- Provided comprehensive case management services, including treatment planning and resource connections for clients and families
Picking Associate
Amazon
07.2021 - 01.2022
- Assisted customers with inquiries to enhance satisfaction.
- Organized inventory for efficiency in stock management.
- Provided support to team members, improving overall productivity.
- Processed transactions accurately to ensure customer satisfaction.
- Developed strong knowledge of various products within the facility, enabling quick identification when fulfilling orders.
- Demonstrated flexibility by adapting to changing workload demands while maintaining accuracy and speed.
- Utilized warehouse equipment such as pallet jacks and forklifts for effective material handling, minimizing manual labor efforts.
- Consistently met or exceeded daily picking quotas, contributing to the timely delivery of customer orders.
Unit ID
DMSI Staffing
08.2017 - 07.2019
- Kept accurate records of completed work orders and documented any discrepancies or issues encountered during production runs.
- Optimized workflow efficiency through effective time management skills
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory and generated department audit reports.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
- Enhanced overall warehouse efficiency with meticulous organization and proper storage of items.
- Aided in the implementation of barcode scanning technology, expediting the audit process while increasing accuracy levels significantly.
Cashier
Cardenas Markets
01.2014 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Health Sciences
California State University, San Bernardino
San Bernardino, CA01.2019
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Punctuality
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Full Professional
Timeline
Picking Associate
Amazon
07.2021 - 01.2022
Driver
Edible Arrangements
09.2019 - Current
Behavioral Therapist
Creative Solutions for Hope
08.2019 - 09.2024
Unit ID
DMSI Staffing
08.2017 - 07.2019
Cashier
Cardenas Markets
01.2014 - 08.2017
Bachelor of Science - Health Sciences
California State University, San Bernardino
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