Summary
Overview
Work History
Education
Skills
Certification
Qualification Summary
References
Timeline
Generic

Diane Graffin

Keene,NH

Summary

Motivated Client Service Representative with proven administrative, problem-solving, and customer relations skills. Collaborative and driven, prioritizing client satisfaction and supporting team success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Intake Specialist

Southwestern Community Services
Keene, New Hampshire
10.2022 - Current
  • Issued, gathered and inspected intake forms to confirm the accuracy of signatures and information.
  • Conducted outbound provider calls to gather information for authorization creation or update.
  • Conducted initial interviews and consultations to assess client needs and identify suitable services.
  • Delivered relevant information and directed clients to available resources for obtaining additional support services.
  • Demonstrated commitment towards acquiring a comprehensive insight into the intake process through professional development sessions.
  • Conducted interviews of prospective clients to gather personal details and assess their eligibility for social support.

Administrative Assistant

South Eastern Vermont Community Action
Westminster, VT
01.2021 - 07.2022
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Entered daily cash receipts log and distributed it electronically, via office mail, and to staff members.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls effectively and routed them to respective personnel. Handled document processing tasks including faxing, copying, scanning, and emailing.

Accounting Associate

Fenton Family Dealerships
Keene, New Hampshire
10.2018 - 12.2020
  • Screened and transferred inbound calls, conveyed information accurately, documented messages for follow-up.
  • Maintained systematic record-keeping by organizing invoices for easy retrieval.
  • Monitored daily cash flow activities while ensuring adequate funds were available in operating accounts at all times.
  • Communicated effectively with colleagues across departments to resolve any discrepancies or errors identified in the course of performing duties.

Receptionist/Switchboard Operator

Home Health Care Community Services
Keene, New Hampshire
06.2015 - 12.2017
  • Guided visitors to the correct location with friendly greetings.
  • Managed all incoming calls, including call transfers and message-taking for staff members.
  • Maintained a neat reception area by organizing supplies and ensuring that all materials were up-to-date.
  • Efficiently managed multiple phone lines, delivering courteous service to callers.

Education

Certification in Medical Administrative Assistant -

River Valley Community College
NH
05.1996

High school diploma or GED -

Skills

  • Intake Assessment
  • Client Intake
  • Application assessments
  • Data Entry
  • Empathic Communication
  • Compassionate communication
  • Anatomy & Physiology
  • Medical Terminology

Certification

Certified Medical Administrative Assistant (CMAA), Present

Qualification Summary

Strong analytical skills to manage a diverse population of clients to help achieve their goal

Maintain a good business relationship with the Team members to further our mission to help those who need our services

Detailed oriented in order to maintain the best outcome for the customer or client

References

References available upon request.

Timeline

Intake Specialist

Southwestern Community Services
10.2022 - Current

Administrative Assistant

South Eastern Vermont Community Action
01.2021 - 07.2022

Accounting Associate

Fenton Family Dealerships
10.2018 - 12.2020

Receptionist/Switchboard Operator

Home Health Care Community Services
06.2015 - 12.2017

Certification in Medical Administrative Assistant -

River Valley Community College

High school diploma or GED -

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Diane Graffin