Diane Grant
Chandler,AZ
Summary
Experienced auto claims adjuster specializing in investigation and evaluation of claims. Proven track record of enhancing efficiency in claims processing and boosting customer satisfaction. Strong skills in customer service, communication, and problem-solving ensure effective claims management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto Claims Associate
State Farm
10.2023 - Current
- Acquired critical data for initial claims processing.
- Apply understanding of legal requirements to oversee procedures.
- Ensured comprehensive understanding of policy terms and procedures.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Medical Services Coordinator Specialist
Excellus Blue Cross Blue Shield
08.2021 - 09.2023
- Executed assessments for eligibility in Foodlink and Mom's Meals initiatives.
- Facilitated the submission of referrals for case management.
- Handled a hybrid call platform assisting members with health objectives.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Quality Control Specialist
Closing USA LLC
06.2017 - 08.2021
- Handled collateral packages for mortgage refinance clients.
- Streamlined inventory management by handling logistic processes for marketing assets.
- Oversaw processing of receiving, recording, and shipping reports.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
Mortgage Loan Processor
Sutherland Global Services
04.2016 - 01.2017
- Acted as primary contact for customers in loan applications.
- Assessed accuracy of residential loan application documentation.
- Delivered timely updates to customers regarding their loan applications.
- Streamlined the acquisition of employment verifications and payoff documentation.
Customer Service Representative
Staples
10.2015 - 04.2016
- Managed customer inquiries through inbound calls along with processing and resolving orders.
- Updated customers on package status, costs, and product details.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Relationship Manager/Processor
JP Morgan Chase Bank
07.2009 - 06.2015
- Managed and processed mortgage loan servicing requests, ensuring customers understood their options for avoiding foreclosure.
- Oversaw pipeline progress across multiple stages as primary contact.
- Analyzed credit reports and employment/mortgage verifications.
- Facilitated customer transactions for mortgage payments via phone.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Education
High School Diploma -
Benjamin Franklin
Rochester, NYSkills
- Customer service
- Conflict resolution
- Effective communication
- Claims investigation
- Analytical thinking
- Multitasking capacity
- Adaptability and flexibility
- Claims review
- Regulatory compliance
- Training and development
Certification
- Licensed Claims Adjuster Property and Casualty - current
Timeline
Auto Claims Associate
State Farm
10.2023 - Current
Medical Services Coordinator Specialist
Excellus Blue Cross Blue Shield
08.2021 - 09.2023
Quality Control Specialist
Closing USA LLC
06.2017 - 08.2021
Mortgage Loan Processor
Sutherland Global Services
04.2016 - 01.2017
Customer Service Representative
Staples
10.2015 - 04.2016
Relationship Manager/Processor
JP Morgan Chase Bank
07.2009 - 06.2015
High School Diploma -
Benjamin Franklin