Diane Gutierrez
Amazon
Colton,CA
7
years of professional experience
Detail-oriented professional with a proven track record in debt collection and customer service. Skilled in resolving inquiries and processing payments efficiently, contributing to improved customer relations and reduced resolution times.
Work History
Amazon Associate
10 Months- Operated scanning equipment to track inventory and fulfill customer orders efficiently.
- Assisted in sorting and organizing products for optimal warehouse workflow.
- Collaborated with team members to maintain high standards of safety and cleanliness.
- Monitored stock levels and reported discrepancies to management promptly.
Debt Collection Specialist
5 Years 10 Months- Resolved customer inquiries effectively, maintaining positive relations while pursuing debt recovery goals.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
High School Diploma
Skills
Call center customer service
Call management
Payment processing
Customer service
Problem-solving skills
Timeline
Amazon Associate
Amazon
12.2025 - CurrentRead More
Debt Collection Specialist
United Payment Solutions
02.2020 - 12.2025Read More
Colton High School
High School Diploma
Read More