Diane Gutierrez
Amazon
Colton,CA
7
years of professional experience
Detail-oriented professional with a proven track record in debt collection and customer service. Skilled in resolving inquiries and processing payments efficiently, contributing to improved customer relations and reduced resolution times.
Work History
Amazon Associate
8 Months- Operated scanning equipment to track inventory and fulfill customer orders efficiently.
- Assisted in sorting and organizing products for optimal warehouse workflow.
- Collaborated with team members to maintain high standards of safety and cleanliness.
- Monitored stock levels and reported discrepancies to management promptly.
Debt Collection Specialist
5 Years 10 Months- Resolved customer inquiries effectively, maintaining positive relations while pursuing debt recovery goals.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
High School Diploma
Skills
Call center customer service
Call management
Payment processing
Customer service
Problem-solving skills
Timeline
Amazon Associate
Amazon
12.2025 - CurrentRead More
Debt Collection Specialist
United Payment Solutions
02.2020 - 12.2025Read More
Colton High School
High School Diploma
Read More