Diane Harrington
Kalamazoo,MI
Summary
Accomplished driver with 25 years of experience, recognized for maintaining a clean driving record and achieving zero accidents. Proficient in GPS route planning and conflict resolution, ensuring timely deliveries while enhancing customer satisfaction through effective communication and professionalism. Committed to safety and regulatory adherence in all operations.
Professional driver prepared to deliver high standards and results. Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules. Skilled in vehicle maintenance and compliance with safety regulations.
Overview
2025
2025
years of professional experience
Work History
Truck Driver
Xtreme Trucking
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
Factory Worker
WSI Temp Agency
04.2024 - 01.2025
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Performed quality checks on finished products to identify and address discrepancies.
Truck Driver
Contract Freighters Inc.
01.2023 - 04.2024
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Dispatcher
St. Joseph County Transportation Authority
10.2018 - 01.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 30+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Communicated with drivers and personnel to coordinate timely delivery of people.
Medical Transportation Driver
Independent Contractor Under Med Ride
06.2015 - 10.2018
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when needed.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Achieved daily preparation for vehicle inspections prior to travel.
- Safely secured clientele in wheelchairs within van for successful, safe transportation.
- Moved patients up and down inclines and stairs safely using wheelchairs and walkers.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Participated in annual training to maintain Oklahomas commercial driver's license certification for medical transport.
- Collaborated effectively with healthcare staff at multiple facilities, establishing strong working relationships that facilitated seamless patient transfers.
- Demonstrated strong problem-solving skills in response to unexpected situations or complications that arose during patient transfers.
- Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
- Upheld stringent privacy standards by handling sensitive patient information with discretion and confidentiality during transportations tasks.
Education
Certificate - Truck Driving
Crowder College
Neosho, MO03.2023
High School Diploma - General
Three Rivers Community Schools
Three Rivers, MI06.1988
Skills
- Conflict resolution training
- Worked with Hoyer Lifts, oxygen tanks, wheelchairs, saftey harnesses, car seats, walkers, scooters, Q strains, tether straps, AED training, transfers, wheelchair vans, county buses and transported patients with IVs
- Trained new drivers
- Safe driving awards
- 25 years of professional driving
- Clean MVR
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Class A commercial Driver's license
- Long-haul driving
- GPS and route planning
- Inclement weather driving
- Decision-making
- Customer-oriented
- Defensive driving techniques
- Physical stamina and strength
- Heavy lifting
- Adherence to regulations
- Customer service
- Time management
- Traffic law knowledge
- Courteous and polite demeanor
- Air brake certification
- OTR driving
- Critical thinking
- Trailer coupling and uncoupling
Timeline
Factory Worker
WSI Temp Agency
04.2024 - 01.2025
Truck Driver
Contract Freighters Inc.
01.2023 - 04.2024
Dispatcher
St. Joseph County Transportation Authority
10.2018 - 01.2023
Medical Transportation Driver
Independent Contractor Under Med Ride
06.2015 - 10.2018
Truck Driver
Xtreme Trucking
Certificate - Truck Driving
Crowder College
High School Diploma - General
Three Rivers Community Schools
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