Diane Hennessy
Reading,Massachusetts
Summary
Dynamic professional with a proven track record in case management at Aftermath Addiction Treatment Center, adept at effective problem resolution and detailed documentation. Skilled in developing tailored strategies that empower clients, while also excelling in time management and operational efficiency as a former manager at Orange Leaf Frozen Yogurt.
Overview
8
8
years of professional experience
Work History
Case Manager
Aftermath Addiction Treatment Center
03.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Loan Processor
Crosscountry Mortgage Inc
02.2020 - 03.2023
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Manager/Owner
Orange Leaf Frozen Yogurt
11.2017 - 02.2020
- Expanded product offerings through market research and customer feedback analysis, resulting in increased sales.
- Established strong relationships with vendors, suppliers, and partners for cost-effective purchasing decisions.
- Oversaw daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.
- Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
- Mentored and developed employees for growth within the company, promoting from within when possible.
- Innovated new products or services based on market trends to stay competitive in the industry.
Education
Business Management
University of Lowell
Lowell, MA12-1991
Skills
- Effective problem resolution
- Effective case management strategies
- Detailed case documentation
- Time management
- Customer Service
Timeline
Case Manager
Aftermath Addiction Treatment Center
03.2023 - Current
Loan Processor
Crosscountry Mortgage Inc
02.2020 - 03.2023
Manager/Owner
Orange Leaf Frozen Yogurt
11.2017 - 02.2020
Business Management
University of Lowell
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